Remote Enterprise Hospitality SAM — Grow NRR & Partnerships

lightspeedhq; France; Remote; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Equity scheme

Health insurance

Flexible environment

Global team

Job summary

LightspeedHQ is seeking an experienced Strategic Account Manager to develop, engage, and support our enterprise hospitality customers in France. The role is remote-based in Nice, with occasional travel to Paris, and focuses on driving growth, product adoption, and strong stakeholder management.

You will own relationships with C-level and operations teams, analyze usage data, and collaborate across Product, CS, Implementation, and Support to deliver outstanding service and value.

Qualifications

• 3–5+ years of experience in Account Management or Strategic Customer Success within a B2B SaaS environment, preferably enterprise.
• Strong understanding of SaaS metrics (NRR, adoption, expansion, renewals, churn) and ability to use them to manage your portfolio.
• Hands-on, ownership mindset with data-driven approach to relationships.
• Experience engaging with complex multi-level stakeholder structures including C-level, operations, and technical teams.
• Fluent business-level French and English.

Responsibilities

• Act as the main point of contact for Lightspeed's largest hospitality customers in France.
• Develop and execute strategic account plans to drive growth, retention, and product adoption.
• Proactively increase product usage and ensure Net Revenue Retention grows across your portfolio.
• Plan and lead quarterly business reviews and success plans.
• Analyze usage data, go-live milestones, and health scores to identify and mitigate risks early.
• Build trusted relationships with C-level and operational stakeholders, positioning Lightspeed as a long-term strategic partner.
• Collaborate cross-functionally with Product, Customer Success, Implementation, and Support teams to deliver an excellent customer experience.
• Collect customer feedback and share it with relevant teams to identify product gaps and optimize the customer journey.

Skills

Account management

Strategic planning

Stakeholder management

Data-driven

French & English

Job description

LightspeedHQ is seeking an experienced Strategic Account Manager to develop, engage, and support our enterprise hospitality customers in France. The role is remote-based in Nice, with occasional travel to Paris, and focuses on driving growth, product adoption, and strong stakeholder management.

You will own relationships with C-level and operations teams, analyze usage data, and collaborate across Product, CS, Implementation, and Support to deliver outstanding service and value.