Remote Change & Release Lead (EU)

EUROPEAN DYNAMICS Group; Strasbourg; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration

Full benefits package

Job summary

EUROPEAN DYNAMICS Group is seeking a Change & Release coordinator fluent in English. The role is remote within the EU with on-site collaboration for major client IT teams.

You will join the Development team and work closely with the client's IT team to manage changes and releases across live services. The position requires ITIL expertise, strong English, and experience with ServiceNow, CI/CD pipelines, and release management.

Qualifications

• University degree in IT or relevant discipline; combined with minimum 5 years in IT operations or IT service management.
• Experience with ITIL-aligned frameworks and structured change/release-management processes.
• Excellent understanding of ITIL processes including Incident, Problem, Change, Release, Event and Knowledge Management.
• Proficiency with IT service management tools such as ServiceNow.

Responsibilities

• Coordinate operational changes and releases of all live service elements with focus on planning, resource coordination, and version control.
• Report and meet Change/Release KPIs targets.
• Collaborate with DevSecOps and technical teams for deployments and release optimisation.
• Work with project/operational teams to ensure effective system change and release implementation.
• Support in setting up support models and transition of projects into business-as-usual.
• Coordinate with suppliers and 3rd parties to ensure timely change and release implementation.

Skills

ITIL knowledge

ServiceNow

CI/CD

Agile/DevOps

English fluency

Education

University IT degree

Tools

ServiceNow

Job description

EUROPEAN DYNAMICS Group is seeking a Change & Release coordinator fluent in English. The role is remote within the EU with on-site collaboration for major client IT teams.

You will join the Development team and work closely with the client's IT team to manage changes and releases across live services. The position requires ITIL expertise, strong English, and experience with ServiceNow, CI/CD pipelines, and release management.