Change Release Coordinator

ARHS; Strasbourg; Híbrido; EUR 65.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Meal allowance (ticket restaurant)

In-house training & online learning

Competitive salary package

Descripción de la vacante

Arηs Group, part of Accenture, is seeking an experienced Release Manager to coordinate operational changes and releases of live service elements, focusing on planning, resource alignment and risk minimization.

You will collaborate with DevSecOps and other technical teams to deploy, automate and optimize releases, ensure KPI targets are met, and support transition into business-as-usual operations while coordinating with suppliers and third parties.

Formación

• Minimum 5 years in IT operations or IT service management.
• Experience in ITIL-aligned frameworks and change/release processes.
• Strong communication in a multicultural environment.

Responsabilidades

• Coordinate operational changes and releases with focus on planning and risk minimisation.
• Ensure Release and Change Management KPIs are reported and targets met.
• Coordinate with DevSecOps and other teams for deployments and automation improvements.
• Collaborate with project and operational teams to ensure effective system change and release.
• Assist in support models and transition to business-as-usual operations.
• Coordinate with suppliers and third parties for timely change and contractual fulfilment.
• Follow up on release and operational changes at all stages of the lifecycle.

Conocimientos

ITIL

Release Mgmt

CI/CD

Coordination

Multi-vendor

Stakeholder comms

Educación

Bachelor's degree in IT or related

Herramientas

ServiceNow

Jira

CI/CD tooling

Descripción del empleo

Arηs Group, Part of Accenture, specializes in the management of complex public sector IT projects, including systems integration, informatics and analytics, solution implementation and program management. Our team helps lead clients through digital and information systems design, bringing expertise in a variety of areas ranging from software development, data science and security management to machine learning, cloud, and mobile development.

Arηs Group was acquired by Accenture in July 2024.

Job Description

• Coordination of the operational changes and releases of all live service elements, with focus on planning, coordination of resources and activities, and version controlling, whilst maintaining quality and minimising risk.
• Ensuring that Release and Change Management Key Performance Indicators (KPIs) are reported, and their targets are met.
• Coordinating with DevSecOps Engineers and other technical teams for deployments, automation improvements and release optimisation.
• Collaborating with project and operational teams to ensure effective system change and release implementation.
• Assisting in support models set up and in managing transition of projects and new services into the business-as-usual model.
• Coordinating with suppliers, contractors, 3rd parties, etc. to ensure timely change and release implementation and contractual fulfilment, when applicable.
• Follow up on the release and operational changes activities at all the stages of release and change lifecycle.

Qualifications

• Excellent understanding and practical knowledge of ITIL service management processes, including Incident, Problem, Change, Release, Event and Knowledge Management.
• Proficiency with IT service management tools as defined or agreed by the CA.
• Understanding of CI/CD pipelines and configuration-management tools.
• Strong coordination and analytical skills.
• Ability to communicate effectively and work in a multicultural, multi-vendor operational environment.
• Excellent ability to manage multiple high priority efforts/ competing priorities and flexibility to adjust to changing requirements, schedules and priorities.
• Minimum 5 years of experience in IT operations or/and IT service management and delivery.
• Experience in working within ITIL-aligned frameworks and structured change and release management processes.

Certifications

• Needed - ITIL Foundation or higher (or equivalent)
• Nice to have – Agile or DevOps certification
• Nice to have – Project management certification

Additional Information

• We value your contribution, which is why we offer a competitive and attractive salary package.
• Your wellbeing is our priority – from day one, you are covered by a comprehensive health insurance plan.
• Benefit from a convenient meal allowance provided through a ticket restaurant card.
• Take part in impactful projects that make a difference at both the national and European level.
• Continue to grow with us through in-house training sessions and a wide range of online learning opportunities.
• Join a collaborative culture where we regularly celebrate achievements and milestones together.

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