Senior IT Operations & Incident Response Engineer

EUROPEAN DYNAMICS; Strasbourg; On-site; EUR 60,000 - 85,000; Full time

Job summary

European Dynamics is seeking an Operations Support Engineer to join the Development team and work remotely within the EU, with on-site collaboration with a major client's IT team. The role emphasizes maintaining stable, secure, and high-performing systems, plus handling L2 incidents and deployment readiness.

Candidates should have a strong ITIL background, Linux/Unix and container experience, familiarity with CI/CD and API/middleware environments, and excellent English skills.

Qualifications

• University degree in IT or relevant discipline with at least 5 years in IT.
• At least 3 years in IT operations or application/system support, incl. 2 years in L2 support.
• Experience with ITIL-aligned processes and change/release management.
• Strong knowledge of ITIL service management: Incident, Problem, Change, Release, Event, Knowledge.
• Experience with Linux/Unix, container orchestration and observability stacks.
• Familiarity with CI/CD pipelines and configuration-management tools.
• Knowledge of APIs, middleware, OAuth2/OIDC/SAML, web infra, and content management.
• Experience with monitoring, backups, recovery, patching and hardening.
• ITIL Foundation or higher and Linux administration are assets.
• Excellent command of English.

Responsibilities

• Ensure operational maintenance and continuity after go-live to keep systems stable, secure and performant.
• Provide second-level support by analyzing incidents and service requests per SLAs.
• Perform corrective, adaptive, preventive and perfective maintenance.
• Monitor system health via observability tools; handle alerts and coordinate with DevSecOps for deployments.
• Collaborate with DBAs, Architects and Operational teams for configuration and change control.
• Participate in change and release management; ensure deployment readiness and testing.
• Contribute to post-incident reviews and maintain runbooks and knowledge bases.
• Provide operational support for middleware, gateways, data transformation, IAM, and web content platforms.

Skills

ITIL processes

Incident Management

Problem Management

Change Management

Release Management

Linux/Unix

Container orchestration

CI/CD pipelines

APIs / Middleware

Observability tools

Identity and Access Management

English proficiency

Education

University degree in IT

Tools

ServiceNow

Job description

European Dynamics is seeking an Operations Support Engineer to join the Development team and work remotely within the EU, with on-site collaboration with a major client's IT team. The role emphasizes maintaining stable, secure, and high-performing systems, plus handling L2 incidents and deployment readiness.

Candidates should have a strong ITIL background, Linux/Unix and container experience, familiarity with CI/CD and API/middleware environments, and excellent English skills.