Remote IT Operations Engineer, L2 Support & Observability

EUROPEAN DYNAMICS Group; Strasbourg; Hybride; EUR 70 000 - 90 000; Plein temps

Résumé du poste

EUROPEAN DYNAMICS Group seeks an Operations Support Engineer to join the Development team. The role is remote within the EU, with the first assignment on-site with a major client’s IT team.

You will ensure system stability, security, and performance, provide second-level support, and coordinate with DevSecOps for deployments and enhancements across middleware and integration platforms. Fluent English is required.

Qualifications

• University degree in IT or relevant discipline.
• Minimum 5 years of IT experience.
• Minimum 3 years in IT operations or application/system support, including 2 years in L2 support.
• Experience with ITIL-aligned frameworks and change/release-management processes.
• Excellent understanding of ITIL service management processes.
• Proficiency with IT service management tools such as ServiceNow.
• Experience with Linux/Unix environments and container orchestration.
• Understanding of CI/CD pipelines and configuration-management tools.
• Knowledge of APIs, middleware, and integration technologies.
• Excellent English language skills.

Responsabilités

• Ensure operational maintenance and continuity of the system after deployment to Operations.
• Provide second-level support to incidents, problems and service requests per SLAs.
• Perform maintenance activities to sustain operability and security baselines.
• Monitor system health and performance; coordinate with DevSecOps for deployments and optimisations.
• Collaborate with DBAs and architects for configuration management and change control.
• Participate in change and release management, including rollback planning and testing.
• Contribute to post-incident reviews and knowledge-base documentation.
• Provide operational support for middleware and integration components.

Connaissances

ITIL knowledge

English proficiency

Incident management

Problem management

Change management

Formation

University degree in IT or relevant discipline

Outils

ServiceNow

Linux/Unix

Container orchestration

Observability stacks

Description du poste

EUROPEAN DYNAMICS Group seeks an Operations Support Engineer to join the Development team. The role is remote within the EU, with the first assignment on-site with a major client’s IT team.

You will ensure system stability, security, and performance, provide second-level support, and coordinate with DevSecOps for deployments and enhancements across middleware and integration platforms. Fluent English is required.