Proactive Onsite IT Desktop Support Engineer

Axiom Technologies Pty Ltd.; Écully; Remote; EUR 32,000 - 52,000; Full time

Job summary

Axiom Technologies is seeking a capable desktop support professional to provide onsite and on-call assistance within the organization’s computing environment. You will handle setups, troubleshooting, and user onboarding to ensure timely and accurate service delivery.

The role requires hands-on experience in desktop support, familiarity with Windows, macOS, Linux, and strong ticketing system skills. On-site work and occasional after-hours support may be required to maintain operations.

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).
• Hands-on desktop support, helpdesk, or IT technician experience.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Windows OS

Office 365

Networking basics

Communication

Troubleshooting

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

Zendesk

JIRA

Active Directory

Group Policy

SCCM

Intune

JAMF

Job description

Axiom Technologies is seeking a capable desktop support professional to provide onsite and on-call assistance within the organization’s computing environment. You will handle setups, troubleshooting, and user onboarding to ensure timely and accurate service delivery.

The role requires hands-on experience in desktop support, familiarity with Windows, macOS, Linux, and strong ticketing system skills. On-site work and occasional after-hours support may be required to maintain operations.