IT Desktop Support Engineer – Mayenne, France (Contract / FTE).

Axiom Technologies Pty Ltd.; Mayenne; Remote; EUR 33,000 - 45,000; Full time

Job summary

Axiom Technologies is seeking a capable IT professional to coordinate from simple activities to complex plans and provide onsite/on-call end-user support in a desktop computing environment. You will install and maintain Windows/macOS/Linux OS, software, and hardware, while ensuring security protocols are followed.

The role involves onboarding/offboarding support, asset management, and collaboration with IT teams on escalated tasks. Occasional after-hours work may be required.

Qualifications

• Bachelor's degree in CS/IT or equivalent experience.
• Hands-on desktop support or helpdesk experience.
• Solid knowledge of Windows OS, Office 365, and basic networking.
• Experience with ticketing systems such as ServiceNow, Zendesk, or JIRA.
• Excellent communication and problem-solving abilities.

Responsibilities

• Provide first- and second-level desktop support for devices and peripherals.
• Respond to service requests via ticketing systems, phone, or in person.
• Install, upgrade and maintain OSes and software applications.
• Troubleshoot hardware, software and connectivity issues.
• Set up new employee workstations and permissions.
• Maintain asset inventory and documentation.
• Support onboarding/offboarding from a technical perspective.
• Assist remote users with VPN and remote access.
• Collaborate with IT teams on escalated tasks.
• Follow security policies including antivirus and patching.

Skills

Strong communication

Troubleshooting

Customer service

On-site support

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

ServiceNow

Zendesk

JIRA

Office 365

Windows OS

Job description

Axiom Technologiesis a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Duration: Contract / FTE

Key Responsibilities:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Hands-on experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Preferred:

• Experience with macOS or Linux environments.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
• Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Working Conditions:

• On-site support is required.
• Occasional lifting of equipment (up to 25 lbs).
• Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.

GDPR Notice: By applying, your personal data will be handled securely in compliance with GDPR and Axiom Technologies’ privacy policies. Your profile will not be shared with any client without your prior consent.

Equal Opportunity Statement: Axiom Technologies is an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive and discrimination-free workplace.

Job Category

Technical