Desktop IT Support Engineer - Helpdesk & Remote Access

Axiom Technologies; Arrondissement de Tours; Hybrid; EUR 28,000 - 38,000; Full time

Job summary

Axiom Technologies is seeking a capable resource to coordinate desktop support activities, ranging from simple tasks to more complex plans. The role focuses on providing first- and second-level support across desktops, laptops, printers, and mobile devices.

You will respond to service requests, install and maintain OSes, troubleshoot issues, and assist with onboarding and remote connectivity. Strong communication and problem-solving skills are essential.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level desktop support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain an accurate asset inventory and ensure proper documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Windows OS

Office 365

Networking basics

Ticketing systems (ServiceNow, Zendesk

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Job description

Axiom Technologies is seeking a capable resource to coordinate desktop support activities, ranging from simple tasks to more complex plans. The role focuses on providing first- and second-level support across desktops, laptops, printers, and mobile devices.

You will respond to service requests, install and maintain OSes, troubleshoot issues, and assist with onboarding and remote connectivity. Strong communication and problem-solving skills are essential.