Desktop Support Technician - On-Site & Remote IT Expert

Axiom Technologies Pty Ltd.; Semoy; Remote; EUR 28,000 - 36,000; Full time

Job summary

Axiom Technologies is looking for a capable IT professional to coordinate desktop support activities and provide onsite/on-call assistance to end-users in the organization\'s computing environment. The role covers Windows, macOS, and Linux systems, software applications, and hardware support in a dynamic enterprise setting.

You will respond to service requests, configure new workstations, manage asset inventory, and collaborate with IT teams while upholding security policies and data protection.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Desktop support

Windows OS

Office 365

Networking basics

Troubleshooting

Communication

Education

Bachelor's degree

Tools

ServiceNow

Zendesk

JIRA

Job description

Axiom Technologies is looking for a capable IT professional to coordinate desktop support activities and provide onsite/on-call assistance to end-users in the organization\'s computing environment. The role covers Windows, macOS, and Linux systems, software applications, and hardware support in a dynamic enterprise setting.

You will respond to service requests, configure new workstations, manage asset inventory, and collaborate with IT teams while upholding security policies and data protection.