IT Support Engineer – Tours, France.

Axiom Technologies; Tours; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A global IT services partner in Tours, France, is seeking a Desktop Support Technician to provide first- and second-level support for desktops, laptops, and printers. Responsibilities include troubleshooting hardware and software issues, maintaining operating systems, and assisting with user setups. Ideal candidates will have over a year of experience in IT support and possess strong communication skills. Familiarity with ticketing systems like ServiceNow or JIRA is a plus.

Qualifications

• 1+ year of experience in a desktop support or IT technician role.
• Not mandatory but a Bachelor’s degree in a relevant field is preferred.
• Strong communication and interpersonal skills.

Responsabilités

• Provide first- and second-level support for various devices.
• Install and maintain operating systems and software.
• Troubleshoot hardware and software issues.

Connaissances

Windows OS

Office 365

Basic networking

Troubleshooting

Communication

Formation

Bachelor’s degree in Computer Science or related field

Outils

ServiceNow

Zendesk

JIRA

Description du poste

Axiom Technologies is a Global IT Services partner supporting medium to large‑scale enterprises.

Job Summary

• Provide first‑ and second‑level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in‑person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain an accurate asset inventory and ensure proper documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project‑related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). (Not Mandatory)
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem‑solving abilities.

Job Category

Technical