Paris IT Support Specialist — First-Line Tech Helpdesk

OMMAX GmbH; Paris; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Team events

Local benefits

Company perks

Job summary

OMMAX GmbH in Paris is seeking an entry-level IT Helpdesk Specialist to be the first point of contact for day-to-day IT questions and incidents in our Paris office. You will provide first-line support for laptops, printers, meeting-room tech, and common software across Microsoft 365, Google Workspace, Slack, and other business apps.

You will assist with account access, passwords, multi-factor authentication and basic application permissions, and help set up laptops and accounts for new joiners.

Qualifications

• Initial experience in IT support, helpdesk, service desk, IT administration or technical customer support – including internships or apprenticeships.
• Practical understanding of Windows and/or macOS troubleshooting and the ability to support common workplace technology.
• Familiarity with productivity and collaboration tools such as Microsoft 365, Google Workspace, Slack or similar applications.
• Structured approach to technical problems with ability to resolve them.
• Clear and patient communication of technical topics to non-technical colleagues.
• Organised, detail-oriented and able to document work.
• Fluent in French with good working English for collaboration with international teams.

Responsibilities

• Be the first point of contact for day-to-day IT questions and incidents in our Paris office.
• Provide first-line support for laptops, peripherals, printers, meeting-room technology, connectivity and software issues across Microsoft 365, Google Workspace, Slack and other business apps.
• Assist with account access, passwords, multi-factor authentication and basic application permissions.
• Set up laptops, accounts and standard applications for new joiners and coordinate access changes and device returns for movers and leavers.
• Maintain an accurate overview of local IT devices and equipment to keep the Paris office operational.
• Create user guides for recurring questions and document support requests.
• Escalate complex issues to central IT and external providers with clear context and secure working practices.

Skills

Customer support

Communication

Problem solving

Organization

Tools

Microsoft 365

Google Workspace

Slack

Job description

OMMAX GmbH in Paris is seeking an entry-level IT Helpdesk Specialist to be the first point of contact for day-to-day IT questions and incidents in our Paris office. You will provide first-line support for laptops, printers, meeting-room tech, and common software across Microsoft 365, Google Workspace, Slack, and other business apps.

You will assist with account access, passwords, multi-factor authentication and basic application permissions, and help set up laptops and accounts for new joiners.