Paris On-Site IT Helpdesk & Desktop Support

Avenga; Paris; Sur place; EUR 39 000 - 61 000; Plein temps

Résumé du poste

Avenga is seeking a freelancer/consultant for a Paris-based Technical Support role. You will work onsite five days a week at the client's premises, focusing on end-user computing, desktop deployment, and networked system support.

You will handle Windows and Linux environments, Active Directory and Exchange basics, and monitor infrastructure while coordinating with in-house and external teams. French is mandatory; English proficiency is required.

Qualifications

• Experience as a helpdesk or support specialist.
• Experience supporting Windows and Linux systems.
• Strong troubleshooting in multi-user environments.
• Basic knowledge of Active Directory and Exchange.
• Knowledge of LAN/WAN, TCP/IP, firewalls, VLAN, NAT, encryption, and security best practices.
• Familiarity with common Internet protocols (TCP/IP, HTTP, FTP, SCP, DNS).
• Experience with monitoring tools.
• French language mandatory; advanced English proficiency.

Responsabilités

• Support and maintain end-user computing infrastructure (desktops, laptops, monitors, peripherals).
• Design, implement and maintain standardized desktop configurations.
• Ensure consistency in OS, software, and security settings for performance and security.
• Plan and support desktop deployments and lifecycle management.
• Maintain printers and coordinate with Network/Systems teams for network printing.
• Manage stock levels of IT equipment and assets.
• Troubleshoot SAP GUI user issues.
• Coordinate with external IT service providers and provide on-site support at client premises.

Connaissances

Helpdesk experience

Windows

Linux

Troubleshooting

Active Directory

Exchange

Networking basics

Monitoring tools

French (mandatory)

English (advanced)

Description du poste

Avenga is seeking a freelancer/consultant for a Paris-based Technical Support role. You will work onsite five days a week at the client's premises, focusing on end-user computing, desktop deployment, and networked system support.

You will handle Windows and Linux environments, Active Directory and Exchange basics, and monitor infrastructure while coordinating with in-house and external teams. French is mandatory; English proficiency is required.