IT Support Specialist

Singulier; Paris; Sur place; EUR 29 000 - 36 000; Plein temps

Résumé du poste

Singulier is seeking an entry‑level IT Support Specialist to provide friendly, practical day‑to‑day help to colleagues in Paris and across the group. You will be the first contact for common IT questions, assist with devices, accounts and business applications, and escalate complex issues to the central IT team.

You will join a hands‑on, international tech environment, report to the Director of IT, and contribute to improving onboarding, offboarding, and IT practices in a growing European team.

Qualifications

• Experience in IT support, helpdesk, service desk, or related role.
• Practical understanding of Windows and/or macOS troubleshooting.
• Fluent French and good working English.
• Ability to work from the Paris office and collaborate internationally.

Responsabilités

• Provide first-line support for laptops, peripherals, printers, connectivity and common software issues.
• Escalate incidents to specialist or administrator-level support when needed.
• Set up laptops, accounts and standard apps for new joiners; coordinate access changes.
• Act as the local IT contact for the Paris office and coordinate with central IT.
• Follow IT security and data protection policies; promote secure working practices.
• Document guidance and contribute to standardisation of support processes.

Connaissances

Customer service

Troubleshooting

Documentation

French language

English language

Formation

IT-related certification (ITIL Foundation, Microsoft Fundamentals)

Outils

Microsoft 365

Google Workspace

Entra ID

Slack

Endpoint management tools

Description du poste

OUR COMPANY We turn value creation strategies into action, helping investors and portfolio companies execute with speed and precision. Singulier is an AI, technology and data consultancy helping corporates and private equity firms turn digital ambition into measurable business impact. Singulier is now part of a wider European group with OMMAX, bringing together teams across multiple European offices and a broad set of technology, data and AI capabilities. Purpose: The mission of the IT Support Specialist is to provide friendly, practical and reliable day-to-day support to colleagues in our Paris office and, where required, to colleagues across the wider group. This is a hands‑on, entry-level role. You will be the first point of contact for common IT questions and incidents, helping colleagues use their devices, accounts and business applications effectively. You will work closely with the central IT team and external or specialist support providers, escalating more complex issues when needed. The role is suited to someone at the start of their IT career who enjoys solving problems, helping people and learning how a modern, international technology environment operates. Reporting to: Director of IT (DE)

RESPONSIBILITIES

User support and troubleshooting

Provide first‑line support for laptops, peripherals, printers, connectivity and common software issues. Respond to support requests clearly, professionally and within agreed priorities. Troubleshoot common issues across Microsoft 365, Google Workspace, Slack and other business applications. Help colleagues with account access, passwords, multi‑factor authentication and basic application permissions. Record support requests, actions taken and outcomes so that recurring issues can be identified and resolved more efficiently. Escalate incidents that require specialist or administrator‑level support, ensuring that the relevant context is captured.

Joiner, mover and leaver support

Support the setup of laptops, accounts and standard applications for new joiners. Help coordinate access changes when colleagues change role or leave the business. Support the secure return, preparation and handover of company devices. Keep onboarding and offboarding information accurate and flag gaps in the process.

Local office and device support

Act as the local IT contact for the Paris office. Maintain an accurate view of local devices, peripherals and basic IT equipment. Help colleagues with meeting‑room, presentation and connectivity issues. Work with the central IT team and support providers to resolve incidents that cannot be handled locally.

Security and good IT practice

Follow company IT, security and data protection policies when handling devices, accounts and access requests. Help colleagues follow secure working practices, including multi‑factor authentication, approved software and the safe handling of company information. Escalate suspected security incidents, lost devices or unusual access requests promptly. Support the central IT team with basic checks, documentation and evidence gathering when required.

Documentation and continuous improvement

Maintain simple, useful user guidance for recurring questions and common tasks. Identify recurring support issues and suggest practical improvements. Contribute to the standardisation of support processes across Singulier and OMMAX. Support technology change and migration activities by helping prepare users, devices and local office arrangements.

SKILLS & EXPERIENCE

Must have Initial experience in an IT support, helpdesk, service desk, IT administration or technical customer‑support role, including internships, apprenticeships or relevant personal projects. A practical understanding of Windows and/or macOS troubleshooting. Familiarity with common productivity, collaboration and communication tools. A structured approach to diagnosing problems and following them through to resolution. Strong customer‑service skills and the ability to explain technical issues in straightforward language. Good organisation, attention to detail and willingness to document work. Fluent French and good working English. The role supports an international team and must not be limited to French‑only communication. Ability to work from the Paris office and collaborate effectively with colleagues in other countries. Nice to have Experience supporting Microsoft 365, Entra ID, Google Workspace, Slack or endpoint‑management tools. Familiarity with ticketing, asset‑management or remote‑support tools. Basic understanding of identity and access management, endpoint security and data protection. An IT‑related qualification or certification, such as ITIL Foundation, Microsoft Fundamentals or equivalent practical experience. Experience working with an external managed service provider or central IT team.

PERSONAL QUALITIES

Helpful, patient and approachable. Curious and willing to learn. Calm and methodical when resolving issues. Reliable, responsive and comfortable ta