Paris IT Support Specialist - Entry Level

Singulier; Paris; On-site; EUR 32,000 - 42,000; Full time

Job summary

Singulier in Paris is looking for an IT Support Specialist to provide friendly, practical day-to-day support to colleagues in the Paris office and across the group. You will be the first point of contact for common IT questions and incidents, helping people use devices, accounts and business apps.

This entry-level role involves working with the central IT team and external providers, troubleshooting Windows and macOS, Microsoft 365, Google Workspace and collaboration tools, and supporting

Qualifications

• Initial experience in an IT support, helpdesk, service desk, IT administration or technical customer-support role, including internships, apprenticeships or relevant personal projects.
• A practical understanding of Windows and/or macOS troubleshooting.
• Familiarity with common productivity, collaboration and communication tools.
• A structured approach to diagnosing problems and following them through to resolution.
• Strong customer-service skills and the ability to explain technical issues in straightforward language.
• Good organisation, attention to detail and willingness to document work.
• Fluent French and good working English. The role supports an international team and must not be limited to French-only communication.
• Ability to work from the Paris office and collaborate effectively with colleagues in other countries.

Responsibilities

• Provide first-line support for laptops, peripherals, printers, connectivity and common software issues.
• Respond to support requests clearly, professionally and within agreed priorities.
• Troubleshoot common issues across Microsoft 365, Google Workspace, Slack and other business applications.
• Help colleagues with account access, passwords, multi-factor authentication and basic application permissions.
• Record support requests, actions taken and outcomes so that recurring issues can be identified and resolved more efficiently.
• Escalate incidents that require specialist or administrator-level support, ensuring that the relevant context is captured.
• Support the setup of laptops, accounts and standard applications for new joiners.
• Help coordinate access changes when colleagues change role or leave the business.
• Support the secure return, preparation and handover of company devices.
• Keep onboarding and offboarding information accurate and flag gaps in the process.
• Act as the local IT contact for the Paris office.
• Maintain an accurate view of local devices, peripherals and basic IT equipment.
• Help colleagues with meeting-room, presentation and connectivity issues.
• Work with the central IT team and support providers to resolve incidents that cannot be handled locally.
• Follow company IT, security and data protection policies when handling devices, accounts and access requests.
• Help colleagues follow secure working practices, including multi-factor authentication, approved software and the safe handling of company information.
• Escalate suspected security incidents, lost devices or unusual access requests promptly.
• Support the central IT team with basic checks, documentation and evidence gathering when required.
• Maintain simple, useful user guidance for recurring questions and common tasks.
• Identify recurring support issues and suggest practical improvements.
• Contribute to the standardisation of support processes across Singulier and OMMAX.
• Support technology change and migration activities by helping prepare users, devices and local office arrangements.

Skills

Windows troubleshooting

MacOS troubleshooting

Helpdesk/IT support

Customer service

Documentation

French & English

Tools

Microsoft 365

Google Workspace

Ticketing systems

Job description

Singulier in Paris is looking for an IT Support Specialist to provide friendly, practical day-to-day support to colleagues in the Paris office and across the group. You will be the first point of contact for common IT questions and incidents, helping people use devices, accounts and business apps.

This entry-level role involves working with the central IT team and external providers, troubleshooting Windows and macOS, Microsoft 365, Google Workspace and collaboration tools, and supporting