End-User IT Support Specialist

Source One Technical Solutions; Paris; Sur place; EUR 38 000 - 58 000; Plein temps

Résumé du poste

Source One Technical Solutions in Paris seeks an IT Help Desk Technician to analyze and troubleshoot end-user hardware and software issues across the Paris area. You will respond to service calls via emails, phone, tickets, and walk-ins to diagnose and resolve problems.

You will work with end users to resolve hardware/software issues, document incidents in ITSM, maintain knowledge of systems, provide user training, and assist with equipment refresh and basic networking/AV support.

Qualifications

• Bachelor’s degree in Information Systems or Computer Science required.
• 2+ years of relevant experience in technical support.

Responsabilités

• Respond to end-user service calls via emails, phone, tickets, and walk-ins to troubleshoot and resolve problems.
• Install, configure, test, maintain, and troubleshoot end-user workstation hardware and supported mobile devices.
• Document hardware failures, repairs, and installations in ITSM; maintain up-to-date hardware/software knowledge.
• Provide training to end users on computer operation and other issues.

Connaissances

Strong verbal and written comms

Results-driven

Formation

Bachelor’s degree in Information Systems or Computer Science

Outils

Windows OS

Intune administration

Desktop deployment

ITSM knowledge

LAN/WAN networks

AV technologies

Zendesk

Help desk ticketing

Software testing

Description du poste

Source One Technical Solutions in Paris seeks an IT Help Desk Technician to analyze and troubleshoot end-user hardware and software issues across the Paris area. You will respond to service calls via emails, phone, tickets, and walk-ins to diagnose and resolve problems.

You will work with end users to resolve hardware/software issues, document incidents in ITSM, maintain knowledge of systems, provide user training, and assist with equipment refresh and basic networking/AV support.