Internal IT Support Specialist Paris (m/f/d)

OMMAX GmbH; Paris; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Team events

Local benefits

Company perks

Job summary

OMMAX GmbH in Paris is seeking an entry-level IT Helpdesk Specialist to be the first point of contact for day-to-day IT questions and incidents in our Paris office. You will provide first-line support for laptops, printers, meeting-room tech, and common software across Microsoft 365, Google Workspace, Slack, and other business apps.

You will assist with account access, passwords, multi-factor authentication and basic application permissions, and help set up laptops and accounts for new joiners.

Qualifications

• Initial experience in IT support, helpdesk, service desk, IT administration or technical customer support – including internships or apprenticeships.
• Practical understanding of Windows and/or macOS troubleshooting and the ability to support common workplace technology.
• Familiarity with productivity and collaboration tools such as Microsoft 365, Google Workspace, Slack or similar applications.
• Structured approach to technical problems with ability to resolve them.
• Clear and patient communication of technical topics to non-technical colleagues.
• Organised, detail-oriented and able to document work.
• Fluent in French with good working English for collaboration with international teams.

Responsibilities

• Be the first point of contact for day-to-day IT questions and incidents in our Paris office.
• Provide first-line support for laptops, peripherals, printers, meeting-room technology, connectivity and software issues across Microsoft 365, Google Workspace, Slack and other business apps.
• Assist with account access, passwords, multi-factor authentication and basic application permissions.
• Set up laptops, accounts and standard applications for new joiners and coordinate access changes and device returns for movers and leavers.
• Maintain an accurate overview of local IT devices and equipment to keep the Paris office operational.
• Create user guides for recurring questions and document support requests.
• Escalate complex issues to central IT and external providers with clear context and secure working practices.

Skills

Customer support

Communication

Problem solving

Organization

Tools

Microsoft 365

Google Workspace

Slack

Job description

What we look for:

• You are the first point of contact for day-to-day IT questions and incidents in our Paris office, supporting colleagues with a friendly, practical and solution-oriented approach.
• You provide first-line support for laptops, peripherals, printers, meeting-room technology, connectivity and common software issues across Microsoft 365, Google Workspace, Slack and other business applications.
• You support colleagues with account access, passwords, multi-factor authentication and basic application permissions.
• You help set up laptops, accounts and standard applications for new joiners, and coordinate access changes and device returns for movers and leavers.
• You maintain an accurate overview of local IT devices and equipment, ensuring the Paris office is well prepared and operational.
• You maintain clear user guidance for recurring questions, document support requests and identify practical solutions for recurring issues.
• You work closely with the central IT team and external support providers to escal complex issues with clear context and support secure ways of working.

What we require:

• You have initial experience in IT support, helpdesk, service desk, IT administration or technical customer support – including internships, apprenticeships or relevant personal projects.
• You have a practical understanding of Windows and/or macOS troubleshooting and are comfortable supporting common workplace technology.
• You are familiar with productivity and collaboration tools such as Microsoft 365, Google Workspace, Slack or similar applications.
• You approach technical problems in a structured and reliable way, following them through to resolution.
• You enjoy helping others and can explain technical topics clearly and patiently to non-technical colleagues.
• You are organised, detail-oriented and comfortable documenting your work.
• You are fluent in French and have good working English skills to collaborate with our international teams.

What you can expect:

• Your impact is crucial: You will play an important role in ensuring that colleagues in our Paris office can work effectively, securely and without unnecessary technical friction.
• Your development – our concern: From day one, you will be supported by experienced colleagues and gain hands‑on insight into a modern, international IT environment.
• Your working environment: You will join a diverse, collaborative and family‑friendly team with a strong team spirit and close connections across our European offices.
• Your responsibility: You will take ownership of local IT support topics while working closely with our central IT team and specialist providers.
• Your view into the future: You will contribute to the standardisation and continuous improvement of technology, support and onboarding processes across OMMAX and Singulier.
• Your benefits on top: You can look forward to regular team events and joint sports sessions, attractive local benefits and a wide range of additional company perks.