IT Support Intern

Jobtailor; Paris; Sur place; EUR 8 928 - 13 392; Temps partiel

Résumé du poste

Jobtailor in Paris is seeking an IT Support intern to join the team and assist with user support, device provisioning, and on-site/off-site troubleshooting. You will handle ticketing requests, manage Microsoft 365 / Entra ID accounts, and help maintain fleet compliance using Intune.

The role requires a recent graduate student (end of studies) with some IT support experience, fluent English, and a willingness to learn French. On-site work in Paris is expected.

Qualifications

• Last year of a graduate degree (Bachelor or Master) in a related field, ideally end-of-studies internship.
• A first experience (internship, project or apprenticeship) in IT support is a plus; motivated candidates are welcome.
• Comfortable troubleshooting Windows and macOS; basics of Microsoft 365 administration are a plus.
• Exposure to MDM/endpoint tools (Intune or similar) is an asset, otherwise a willingness to learn.
• Methodical, service-oriented, with a habit of clear documentation.
• Fluent English; working French is a strong plus.
• On-site in Paris; reliable and trustworthy with admin rights and account management responsibilities.

Responsabilités

• User support: handle requests through the ticketing system, diagnose and resolve hardware and software incidents, on-site and remotely.
• On-site support in Paris: workstations, laptops, peripherals, meeting rooms and network connectivity issues.
• Onboarding & offboarding: prepare and configure equipment, create accounts, hand out and recover devices for new joiners and leavers.
• Account management: manage the user account lifecycle (Microsoft 365 / Entra ID), access rights and group memberships.
• Fleet management: maintain the inventory, service equipment, anticipate obsolescence and plan renewals.
• Device compliance: deploy and track compliance through our MDM tool (Intune) across the fleet: enrolment, encryption, patching and configuration.
• Process improvement: document and improve IT procedures (provisioning, support, change management) to drive efficiency.

Connaissances

Windows troubleshooting

macOS troubleshooting

Microsoft 365 administration

English fluency

French language

Formation

Bachelor/Master in related field

Outils

Intune / MDM tools

Description du poste

Overview

Responsibilities for the IT Support role include user support via the ticketing system, diagnosing and resolving hardware and software incidents, on-site and remote assistance, on-site support in Paris for workstations, laptops, peripherals, meeting rooms and network connectivity issues, onboarding and offboarding, account management, fleet management, device compliance with MDM (Intune), and process improvement.

Responsibilities

• User support: handle requests through the ticketing system, diagnose and resolve hardware and software incidents, on-site and remotely.
• On-site support in Paris: workstations, laptops, peripherals, meeting rooms and network connectivity issues.
• Onboarding & offboarding: prepare and configure equipment, create accounts, hand out and recover devices for new joiners and leavers.
• Account management: manage the user account lifecycle (Microsoft 365 / Entra ID), access rights and group memberships.
• Fleet management: maintain the inventory, service equipment, anticipate obsolescence and plan renewals.
• Device compliance: deploy and track compliance through our MDM tool (Intune) across the fleet: enrolment, encryption, patching and configuration.
• Process improvement: document and improve IT procedures (provisioning, support, change management) to drive efficiency.

Qualifications

• Last year of a graduate degree (Bachelor or Master) in a related field, ideally looking for an end-of-studies internship.
• A first experience (internship, project or apprenticeship) in IT support is a plus; motivated candidates are welcome.
• Comfortable troubleshooting Windows and macOS; basics of Microsoft 365 administration are a plus.
• Exposure to MDM/endpoint tools (Intune or similar) is an asset, otherwise a genuine willingness to learn.
• Methodical, service-oriented, with a habit of clear documentation.
• Fluent English; working French is a strong plus.
• On-site in Paris; reliable and trustworthy (the role involves admin rights and account management).