Strategic Account Manager - Enterprise Hospitality (Paris)

Lightspeed Commerce, Inc.; Paris; Hybrid; EUR 85.000 - 125.000; Vollzeit

Benefits dieser Stelle

Equity scheme

Health insurance

Flexible working environment

Lunch in Paris office

Wellness credit

Mental health support

Volunteer time off

Transit benefit

Zusammenfassung

Lightspeed is seeking an experienced Strategic Account Manager to grow and support our top hospitality customers in France. You will own relationships with C-level and operational stakeholders, drive growth, adoption, and long-term value across a hybrid Paris-based role.

You will use data and feedback to optimize the customer journey, partner with Product, Customer Success, and Support teams, and lead quarterly reviews to ensure robust retention and expansion in our SaaS platform.

Qualifikationen

• 3–5+ years in Account Management or Strategic Customer Success in a B2B SaaS setting.
• Experience with enterprise customers and SaaS metrics (NRR, adoption, renewals).
• Strong ownership, hands-on, data-driven with relationship management skills.

Aufgaben

• Serve as main contact for top hospitality customers in France.
• Develop and execute strategic account plans to drive growth and retention.
• Increase product usage and grow Net Revenue Retention (NRR).
• Lead quarterly business reviews and success plans.
• Analyze usage data and health scores to mitigate risks early.
• Build relationships with C-level stakeholders and executives.
• Collaborate cross-functionally to deliver excellent customer experience.
• Collect feedback and share product gaps to optimize the journey.

Kenntnisse

Account management

Strategic customer success

Stakeholder management

Data-driven

Relationship management

B2B SaaS

French & English

Jobbeschreibung

Lightspeed is looking for an experienced, strategically minded Strategic Account Manager to develop, engage, and closely support our most important enterprise customers in the hospitality segment over the long term.

In this role, you will act as the primary point of contact for our largest hospitality customers in France. You will be responsible for driving growth, product adoption, and stakeholder management within your portfolio, with the goal of building true business partnerships. You will leverage data, customer feedback, and your SaaS expertise to create value at the enterprise level.

_ *** _Please note that this role is based in Paris and follows a hybrid working model***

What you’ll do

• Act as the main point of contact for our largest and most strategic hospitality customers

• Develop and execute strategic account plans to drive growth, retention, and product adoption

• Proactively work on increasing product usage and ensure Net Revenue Retention (NRR) grows across your portfolio

• Plan and lead quarterly business reviews and success plans

• Analyze usage data, go-live milestones, and health scores to identify and mitigate risks early

• Build strong, trusted relationships with C-level and operational stakeholders, positioning Lightspeed as a long-term strategic partner

• Collaborate cross-functionally with Product, Customer Success, Implementation, and Support teams to deliver an excellent customer experience

• Collect customer feedback and proactively share it with relevant teams to identify product gaps and optimize the overall customer journey

What you bring

• 3–5+ years of experience in Account Management or Strategic Customer Success within a B2B SaaS environment, ideally with enterprise customers

• A strong understanding of SaaS metrics (NRR, product adoption, expansion, renewals, churn) and the ability to use them to manage your portfolio

• A strong sense of ownership; you are hands-on, data-driven, and highly skilled in relationship management

• Experience managing complex, multi-level stakeholder structures and confidently engaging with C-level, operations, and technical teams

• Fluent business-level French and English

• Experience in the hospitality, POS, or hospitality tech industry is a plus, but not required

What’s in it for you?

Come live the Lightspeed experience…

• Genuine career opportunities in a company that’s creating new jobs every day

• Work in a team large enough for growth but lean enough to make a real impact

• Exposure to modern and proven technology

• Ability to work and grow in a truly flexible environment

• Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture, a true Canadian tech success story

• Lightspeed equity scheme (we are all owners)

• Health & Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health

• Mental Health Support through the Modern Health App- whether it is meditation, coaching or counseling you need - each employee gets access to this platform

• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year

• Time off to volunteer and give back to your community

• Transit benefit if you travel by public transport to the office

• Lunch reimbursement on the days you work from our Paris office

• Health insurance with attractive guarantee plans

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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