Paris-Based Customer Success Manager, French Market

Qonto; Paris; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Qonto in Paris is seeking a Customer Success Manager to grow value for a portfolio of mid-market French businesses, guiding adoption and retention.

You will own relationships with finance leaders, run discovery reviews, and collaborate with PM, PMM, and Risk & Compliance to shape proactive, relationship-led customer success.

Fluent in French and English, you’ll thrive in a fast-paced, AI-enabled environment focused on delivering lasting value.

Formación

• Directly managed a portfolio of B2B customers with adoption/retention responsibility.
• Turned customer conversations into recommendations for finance leaders and decision-makers.
• Used data to determine focus areas and commitments.
• Fluent in French and English for professional communication.
• Curiosity about AI and tools to improve work.

Responsabilidades

• Know your customers: Understand each business, its priorities and the needs of its different entities.
• Build trusted relationships: Run discovery conversations and regular reviews with finance leaders and other decision-makers.
• Grow customer value: Recommend features that support adoption and retention.
• Own your portfolio’s results: Take accountability for revenue and retention, including preventing and managing churn.
• Collaborate across teams: Work with PM, PMM and R&C to share insights and support success.

Conocimientos

Portfolio ownership

Consultative discovery

Prioritisation

Languages: French & English

Descripción del empleo

Qonto in Paris is seeking a Customer Success Manager to grow value for a portfolio of mid-market French businesses, guiding adoption and retention.

You will own relationships with finance leaders, run discovery reviews, and collaborate with PM, PMM, and Risk & Compliance to shape proactive, relationship-led customer success.

Fluent in French and English, you’ll thrive in a fast-paced, AI-enabled environment focused on delivering lasting value.