Remote French & English SaaS Customer Success Manager

BuyCo; Paris; A distancia; EUR 52.000 - 76.000; Jornada completa

Descripción de la vacante

BuyCo is seeking a Customer Success Manager to join our Operations team in Paris. You will manage a portfolio of customers, run quarterly business reviews, capture feedback, and align with Sales, Product and Tech to drive adoption and renewals.

The role requires deep logistics knowledge and fluency in French and English, with a strong track record in upsell/cross-sell within a SaaS context. The position offers a full-time CDI contract with remote work options and a competitive salary based on

Formación

• Fluency in French and English.
• Experience in SaaS environments.
• Track record in upsell/cross-sell.

Responsabilidades

• Manage a portfolio of customers and ensure success metrics.
• Conduct quarterly business reviews (QBRs) with customers.
• Capture feedback and translate into product and process improvements.
• Collaborate with Sales, Product and Tech to drive adoption and renewals.

Conocimientos

French

English

Upsell/Cross-sell

Educación

Bachelor's degree or equivalent

Descripción del empleo

BuyCo is seeking a Customer Success Manager to join our Operations team in Paris. You will manage a portfolio of customers, run quarterly business reviews, capture feedback, and align with Sales, Product and Tech to drive adoption and renewals.

The role requires deep logistics knowledge and fluency in French and English, with a strong track record in upsell/cross-sell within a SaaS context. The position offers a full-time CDI contract with remote work options and a competitive salary based on