Customer Success Manager - French Market

Qonto; Paris; On-site; EUR 60,000 - 90,000; Full time

Job summary

Qonto in Paris is seeking a Customer Success Manager to grow value for a portfolio of mid-market French businesses, guiding adoption and retention.

You will own relationships with finance leaders, run discovery reviews, and collaborate with PM, PMM, and Risk & Compliance to shape proactive, relationship-led customer success.

Fluent in French and English, you’ll thrive in a fast-paced, AI-enabled environment focused on delivering lasting value.

Qualifications

• Directly managed a portfolio of B2B customers with adoption/retention responsibility.
• Turned customer conversations into recommendations for finance leaders and decision-makers.
• Used data to determine focus areas and commitments.
• Fluent in French and English for professional communication.
• Curiosity about AI and tools to improve work.

Responsibilities

• Know your customers: Understand each business, its priorities and the needs of its different entities.
• Build trusted relationships: Run discovery conversations and regular reviews with finance leaders and other decision-makers.
• Grow customer value: Recommend features that support adoption and retention.
• Own your portfolio’s results: Take accountability for revenue and retention, including preventing and managing churn.
• Collaborate across teams: Work with PM, PMM and R&C to share insights and support success.

Skills

Portfolio ownership

Consultative discovery

Prioritisation

Languages: French & English

Job description

[OUR MISSION AND CUSTOMERS] We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.7 on Trustpilot, based on 60,000 reviews. Our culture puts customer satisfaction at the core of what we do (more about our culture here).

[OUR JOURNEY] Founded in 2016 and launched in 2017 by Alexandre and Steve, the company has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started.

[OUR BELIEFS] We hire for skills and potential. With 80+ nationalities, 45% women, and 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.

[AI AT the company] AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.

Join us as a Customer Success Manager in Paris to help French businesses get lasting value from the company. Under the guidance of Guillermo, you’ll own a portfolio of high-value customers and help shape a more proactive, relationship-led approach to customer success.

What you’ll do

• Know your customers: Understand each business, its priorities and the needs of its different entities.

• Build trusted relationships: Run discovery conversations and regular reviews with finance leaders and other decision-makers.

• Grow customer value: Recommend relevant the company features that support adoption and retention.

• Own your portfolio’s results: Take accountability for your portfolio’s revenue and customer retention, including preventing and managing churn. Use account activity and revenue signals to prioritise follow-ups and spot risks or opportunities.

• Collaborate across teams: Work with Product Managers (PM), Product Marketing Managers (PMM) and Risk & Compliance (R&C) to share customer insights, address their needs and support their success.

What we’re looking for

• Portfolio ownership: You’ve directly managed a portfolio of B2B customers with responsibility for adoption, retention or account development.

• Consultative discovery: You turn customer conversations into useful recommendations for finance leaders and other decision-makers.

• Prioritisation: You use customer data to decide where to focus and follow through on your commitments.

• Languages: You communicate professionally in French and English

• Curiosity: You’re open to exploring AI and other tools that can improve your work.

What we can offer you

• Relationships with depth: Build ongoing connections with customers and their finance leaders.

• A model you can shape: Bring your portfolio-management experience to a French Customer Success team evolving its approach.

• Room to focus: Work within a planned portfolio model designed for more proactive customer relationships.

• Visible impact: See how your work influences product adoption, retention and portfolio revenue.

Your future manager

You’ll work with Guillermo Cordoba, our Customer Success Team Lead for Western Europe. Before leading the team, Guillermo managed key accounts at the company and led Sales and Operations at OfficeRiders. He values autonomy, thoughtful discovery and customer trust, and welcomes the portfolio-management experience you’ll bring to the team.

[DIVERSITY] At the company, we understand that true diversity isn’t just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick - who knows? You may have the missing piece of the puzzle we’ve been searching for all along.

[HIRING PROCESS DURATION] On average, our hiring process lasts 20 working days. More information on our candidate journey here

[DATA RETENTION] By applying, you agree that the company processes your personal data to assess your application. Your data is kept for up to 2 years in our candidate pool. Read our Privacy Notice for full details.

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