Operations Support Specialist for Urgent Shipments

FedEx Express México; Saint-Ouen-sur-Seine; Sur place; EUR 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

Training programs

Tuition Assistance Program

Employee Assistance Program

Employee shipping discounts

Résumé du poste

FedEx Express is seeking an Operations Support Agent to join our global logistics network in Saint-Ouen-sur-Seine. You will handle urgent package routing, respond to customer inquiries, and support operations with accurate data entry.

Join a diverse team within a world-leading express carrier, with training, growth opportunities, and a supportive work environment that emphasizes accuracy and customer service.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsabilités

• Ensuring that customers' urgent packages get to the right place, on time.
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries.
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery.
• Entering data into our in-house tracking system.
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations.
• Adhering to FedEx processes, procedures and controls, and regulatory requirements.

Connaissances

Communication skills

Time management

Attention to detail

Description du poste

FedEx Express is seeking an Operations Support Agent to join our global logistics network in Saint-Ouen-sur-Seine. You will handle urgent package routing, respond to customer inquiries, and support operations with accurate data entry.

Join a diverse team within a world-leading express carrier, with training, growth opportunities, and a supportive work environment that emphasizes accuracy and customer service.