Global Operations Support Agent – Fast-Paced, Detail-Driven

Praxy; Metz; Hybride; EUR 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Training to get you started

Résumé du poste

FedEx Express in Metz is seeking an Operations Support Agent to ensure timely delivery of urgent packages, handle customer calls about shipments, and investigate delivery issues. You will enter data into our tracking system and collaborate with the team to resolve problems.

We offer an attractive compensation package, training, and access to learning resources. Ideal candidates communicate well, work in a fast-paced environment, and manage their time with attention to detail.

Qualifications

• Excellent communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsabilités

• Ensuring that customers' urgent packages get to the right place, on time.
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries.
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery.
• Entering data into our in-house tracking system.
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations.
• Adhering to FedEx processes, procedures and controls, and regulatory requirements.

Connaissances

Good communication and social skills

Fast-paced environment

Time management and attention to детал

Description du poste

FedEx Express in Metz is seeking an Operations Support Agent to ensure timely delivery of urgent packages, handle customer calls about shipments, and investigate delivery issues. You will enter data into our tracking system and collaborate with the team to resolve problems.

We offer an attractive compensation package, training, and access to learning resources. Ideal candidates communicate well, work in a fast-paced environment, and manage their time with attention to detail.