Operations Support Agent – Urgent Shipments & Tracking

FedEx Logistics; Saint-Ouen-sur-Seine; Sur place; EUR 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

Training program

Tuition assistance

Employee assistance

Discount shipping

Career growth

Résumé du poste

FedEx Logistics is seeking an Operation Support Agent to join our team in France. You will ensure urgent packages reach the correct destination on time, handle calls about shipments, and enter data into our tracking system to keep operations running smoothly.

Join a fast-paced environment where collaboration with teammates and managers is essential. FedEx offers comprehensive training, development opportunities, and a competitive compensation package to help you grow within the company.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsabilités

• Ensuring that customers' urgent packages get to the right place, on time.
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries.
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery.
• Entering data into our in-house tracking system.
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations.
• Adhering to FedEx processes, procedures and controls, and regulatory requirements.

Connaissances

Communication

Time management

Attention to detail

Teamwork

Description du poste

FedEx Logistics is seeking an Operation Support Agent to join our team in France. You will ensure urgent packages reach the correct destination on time, handle calls about shipments, and enter data into our tracking system to keep operations running smoothly.

Join a fast-paced environment where collaboration with teammates and managers is essential. FedEx offers comprehensive training, development opportunities, and a competitive compensation package to help you grow within the company.