Operations Support Agent -- Fast-Paced Logistics

FedEx; Alfortville; Hybrid; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Training to get you started

On-the-job learning

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Job summary

FedEx is seeking an Operation Support Agent to join our team in France. You will help ensure urgent packages reach the right place on time, handle customer calls, and support daily operations.

You will work in a fast-paced environment, entering data into our tracking system, and collaborate with colleagues and managers to meet delivery targets. FedEx offers training, career growth, and inclusive culture.

Qualifications

• Good communication and social skills
• Ability to work in a fast-paced environment with strict timelines
• Ability to manage own time effectively with attention to detail

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

Skills

Communication skills

Fast-paced environment

Time management

Job description

FedEx is seeking an Operation Support Agent to join our team in France. You will help ensure urgent packages reach the right place on time, handle customer calls, and support daily operations.

You will work in a fast-paced environment, entering data into our tracking system, and collaborate with colleagues and managers to meet delivery targets. FedEx offers training, career growth, and inclusive culture.