Operations Support Agent — Fast-Paced Logistics

FedEx; La Roche-Blanche; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Tuition assistance program

Training to get you started

Employee assistance program

Employee reduced-rate shipping

Career growth opportunities

Job summary

FedEx is seeking an Agent support aux operations associate to join its global network in France. The role focuses on ensuring accurate package handling, timely responses to shipment inquiries, and data entry into in-house systems to keep operations running smoothly.

You will work Monday to Friday with specific shift times, providing essential support to the operations team while upholding FedEx processes and customer service standards.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

Skills

Good communication

Time management

Attention to detail

Job description

FedEx is seeking an Agent support aux operations associate to join its global network in France. The role focuses on ensuring accurate package handling, timely responses to shipment inquiries, and data entry into in-house systems to keep operations running smoothly.

You will work Monday to Friday with specific shift times, providing essential support to the operations team while upholding FedEx processes and customer service standards.