Global Ops Support Agent – Fast-Paced Logistics, Training

FedEx; Wissous; Remoto; EUR 24.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Tuition assistance

Employee assistance program

Employee reduced-rate shipping

Career development opportunities

Training to get you started

Descrizione del lavoro

FedEx is seeking an Operations Support Agent in the Île-de-France region. You will ensure urgent packages are routed correctly, handle customer calls about shipments, investigate delivery issues, and input data into our tracking system while coordinating with the broader team to meet tight deadlines.

Join a globally recognised logistics leader offering training, development opportunities, and a supportive work environment focused on accuracy, efficiency, and customer satisfaction.

Competenze

• Excellent communication skills.
• Ability to work in a fast-paced environment with strict timelines.
• Strong attention to detail and time management.

Mansioni

• Ensure urgent packages reach the right place on time.
• Answer incoming calls regarding shipment collection and delivery inquiries.
• Check and investigate failed shipments or collections and reallocate for next-day delivery.
• Enter data into the in-house tracking system.
• Collaborate with team, manager, and other operations stations.
• Adhere to FedEx processes, procedures and regulatory requirements.

Conoscenze

Communication skills

Time management

Attention to detail

Descrizione del lavoro

FedEx is seeking an Operations Support Agent in the Île-de-France region. You will ensure urgent packages are routed correctly, handle customer calls about shipments, investigate delivery issues, and input data into our tracking system while coordinating with the broader team to meet tight deadlines.

Join a globally recognised logistics leader offering training, development opportunities, and a supportive work environment focused on accuracy, efficiency, and customer satisfaction.