Operations Support Agent: Urgent Parcels Delivery

FedEx Express México; Saint-Quentin-Fallavier; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Training program

Tuition assistance

Employee assistance program

Discount shipping

Career opportunities

Job summary

FedEx Express FR in France is seeking an Operations Support Agent to help ensure urgent packages reach the right place on time. You will answer customer calls about shipment collections and delivery inquiries and enter data into our in-house tracking system.

You will collaborate with the team, follow FedEx processes, and adhere to regulatory requirements. The company offers an attractive compensation package, training, and career development opportunities.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

Skills

Communication skills

Time management

Fast-paced environment

Job description

FedEx Express FR in France is seeking an Operations Support Agent to help ensure urgent packages reach the right place on time. You will answer customer calls about shipment collections and delivery inquiries and enter data into our in-house tracking system.

You will collaborate with the team, follow FedEx processes, and adhere to regulatory requirements. The company offers an attractive compensation package, training, and career development opportunities.