Express Operations Support Specialist

FedEx; Saint-Ouen; On-site; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Training programs

Tuition assistance

Employee assistance program

Discounted shipping

Career opportunities

Job summary

FedEx Express in France is seeking an Operations Support Agent to join our team. You will ensure that customers’ urgent packages are routed correctly, handle incoming calls for shipment collection and delivery inquiries, and support data entry in our tracking system.

You will collaborate with the team, adhere to FedEx procedures, and contribute to quick, reliable service. We offer training, resources, and growth opportunities; a permanent contract is available with competitive pay and benefits.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsibilities

• Ensure customers' urgent packages are routed to the correct destination on time.
• Answer incoming calls regarding shipment collection requests and delivery inquiries.
• Check and investigate failed shipments deliveries or collections when needed; prioritise and reallocate for next-day delivery.
• Enter data into the in-house tracking system.
• Collaborate effectively with the team, manager, and other operations stations.
• Adhere to FedEx processes, procedures and regulatory requirements.

Job description

FedEx Express in France is seeking an Operations Support Agent to join our team. You will ensure that customers’ urgent packages are routed correctly, handle incoming calls for shipment collection and delivery inquiries, and support data entry in our tracking system.

You will collaborate with the team, adhere to FedEx procedures, and contribute to quick, reliable service. We offer training, resources, and growth opportunities; a permanent contract is available with competitive pay and benefits.