Operations Support Agent - Fast-Paced Logistics & Growth

FedEx Express México; Alfortville; Sur place; EUR 25 000 - 32 000; Plein temps

Avantages offerts par ce poste

Training provided

Tuition assistance

Employee assistance program

Discount shipping

Résumé du poste

FedEx Express FR is seeking an Operations Support Agent in the Île-de-France region. You will help ensure urgent packages reach the right destination on time, handle inbound customer calls about shipments, and investigate delivery or collection issues while keeping data accurate in the tracking system.

You will collaborate with a team, comply with processes and regulations, and contribute to efficient operations in a fast-paced environment.

Qualifications

• Excellent communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Strong time-management and attention to detail.

Responsabilités

• Ensuring that customers' urgent packages get to the right place, on time.
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries.
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery.
• Entering data into our in-house tracking system.
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations.
• Adhering to FedEx processes, procedures and controls, and regulatory requirements.

Connaissances

Communication skills

Fast-paced environment

Time management

Description du poste

FedEx Express FR is seeking an Operations Support Agent in the Île-de-France region. You will help ensure urgent packages reach the right destination on time, handle inbound customer calls about shipments, and investigate delivery or collection issues while keeping data accurate in the tracking system.

You will collaborate with a team, comply with processes and regulations, and contribute to efficient operations in a fast-paced environment.