Operations Support Agent: Fast-Paced Growth & Training

FedEx; Roche-la-Molière; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Training to get you started

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Job summary

FedEx is seeking an Operations Support Agent in Roche-la-Molière, France, to help ensure urgent packages reach the right place on time and to support smooth day-to-day operations. You will answer customer calls regarding shipment collections and delivery inquiries, and you will enter data into our tracking system while collaborating closely with the team and management.

The role emphasizes strong communication, the ability to work under tight timelines, and careful time management.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time.
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries.
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery.
• Entering data into our in-house tracking system.
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations.
• Adhering to FedEx processes, procedures and controls, and regulatory requirements.

Skills

Communication

Time management

Fast-paced environment

Job description

FedEx is seeking an Operations Support Agent in Roche-la-Molière, France, to help ensure urgent packages reach the right place on time and to support smooth day-to-day operations. You will answer customer calls regarding shipment collections and delivery inquiries, and you will enter data into our tracking system while collaborating closely with the team and management.

The role emphasizes strong communication, the ability to work under tight timelines, and careful time management.