Operations Support Agent — Shipments & Customer Help

Praxy; Metz; Hybride; EUR 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

Training and on-the-job learning

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Résumé du poste

FedEx Express is seeking dedicated Operation Support Agents to join our Metz team. You will help ensure urgent packages reach the right place on time while delivering essential customer support.

You will handle calls about shipment collections, investigate failed deliveries, enter data into our tracking system, and collaborate with the team to maintain smooth operations.

We offer training, learning resources, and career opportunities in a diverse global network.

Qualifications

• Strong communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Attention to detail and time management.

Responsabilités

• Ensure urgent packages reach the correct destination on time.
• Answer incoming calls about shipment collection requests and delivery inquiries.
• Investigate failed shipments or collections and reallocate for next-day delivery.
• Enter data into the in-house tracking system.
• Maintain clear communication with team, manager, and other operations stations.
• Adhere to FedEx processes, procedures and regulatory requirements.

Connaissances

Good communication

Team collaboration

Time management

Description du poste

FedEx Express is seeking dedicated Operation Support Agents to join our Metz team. You will help ensure urgent packages reach the right place on time while delivering essential customer support.

You will handle calls about shipment collections, investigate failed deliveries, enter data into our tracking system, and collaborate with the team to maintain smooth operations.

We offer training, learning resources, and career opportunities in a diverse global network.