IT Support Technician

Fortis Hayes; Boulogne-Billancourt; On-site; EUR 28,000 - 36,000; Full time

Job summary

Fortis Hayes in Boulogne-Billancourt on the outskirts of Paris is seeking candidates for an on-site IT support role. The position runs long-term with a pattern of three workdays per week and includes system and equipment provisioning such as a PC and a phone.

The role emphasizes strong customer service, problem resolution, and strict adherence to documented processes while working with hardware, software, and network configurations in a fast-paced environment.

Qualifications

• Over 24 months of work experience.
• Advanced knowledge in computer hardware, software applications, and Microsoft OS.
• Proficient in printer hardware, networking, wireless and VPN configurations, ticketing software, Microsoft Office & Office 365.
• Familiarity with Active Directory, Exchange, Apple OS, network and server hardware.
• Strong customer service skills, problem resolution, and ability to adhere to documented processes.

Responsibilities

• Present identified candidates to customer staff when required.
• Monitor daily service activity to ensure quality delivery.
• Maintain high levels of service delivery and adhere to processes.

Skills

Customer service

Problem solving

Attention to processes

Tools

Microsoft Office 365

Active Directory

Exchange

Apple macOS

Printer hardware

Networking

VPN configurations

Ticketing software

PC hardware

Mobile devices

Job description

Location: Boulogne-Billancourt, (just outside Paris)France.

Work pattern: 3 days a week.

Contract: Long-term on an on-going basis

Skills and Qualifications Required:

• Over 24 months of work experience.
• Advanced knowledge in computer hardware, software applications, and Microsoft OS.
• Proficient in printer hardware, networking, wireless and VPN configurations, ticketing software, Microsoft Office & Office 365, PC/Laptop hardware and peripherals, including printers, and mobile devices.
• Familiarity with Active Directory, Exchange, Apple OS, network and server hardware.
• Strong customer service skills, problem resolution, and ability to adhere to documented processes.

Language Requirement:

• Fluency in French/Francais andEnglish (written and verbal).

Equipment Provided:

• Systems and equipment, including a PC and phone.

Ensure identified candidates can present to customer staff, monitor daily service activity effectively, and maintain high levels of service delivery.