Desktop Support Engineer (L1) – Windows & VIP Tech

Iron Systems, Inc; Toussieu; Hybrid; EUR 30,000 - 42,000; Full time

Job summary

Iron Systems, Inc. in France seeks an IT Desktop Support Technician to provide onsite and remote end-user support across locations. You will manage PC, VDI Host, and Mobile Device support, plus printing issues and IMAC activities.

Strong Windows 10/11 administration, MS Office/O365 troubleshooting, hardware diagnostics, and good English/French communication are required. Documentation and asset management are part of the role.

Qualifications

• Expertise on Windows 10/11 administration.
• Strong troubleshooting of MS Office, O365 and OS-related issues.
• Hardware troubleshooting for PCs and peripherals including print/scan.
• Experience with Windows imaging and deployment methods (Autopilot, Intune).
• Knowledge of VPN issues and mobile device management support.
• Good communication in English and native language; French is implied.
• Familiarity with SCCM and Office 2016 upgrades is a plus.

Responsibilities

• Provide onsite and remote support to end users across assigned locations.
• Deliver PC, VDI Host (user-facing), and Mobile Device Support per service requirements.
• Provide printing service support and troubleshoot print/scan issues.
• Manage break-fix activities for hardware and software incidents.
• Perform device swaps and IMAC for PCs, laptops, and peripherals.
• Support desktop applications and local software installations when remote deployment fails.
• Assist in IT asset management, inventory control, and asset return processes.
• Coordinate loan and tracking of IT equipment and accessories.
• Install, inspect, test, and troubleshoot wiring, cables, and connectivity.
• Document service activities and ensure proper status updates and sign-offs.

Skills

Windows 10/11 admin

MS Office / O365 troubleshooting

PC & peripherals troubleshooting

Mobile Device Support

Printing/Scanning device support

VPN troubleshooting

SCCM knowledge (basic)

Hardware diagnostics

Remote and on-site support

Tools

Dell laptops/desktops hardware issues

MS Teams

Intune deployment experience

Job description

Iron Systems, Inc. in France seeks an IT Desktop Support Technician to provide onsite and remote end-user support across locations. You will manage PC, VDI Host, and Mobile Device support, plus printing issues and IMAC activities.

Strong Windows 10/11 administration, MS Office/O365 troubleshooting, hardware diagnostics, and good English/French communication are required. Documentation and asset management are part of the role.