IT Support Engineer – Lyon, France.

Axiom Technologies; Lyon; On-site; EUR 30,000 - 40,000; Full time

Job summary

Axiom Technologies, based in Lyon, France, is seeking a capable IT Support Technician. The role involves providing first- and second-level support for desktops, laptops, and various devices, while ensuring excellent service delivery.

The ideal candidate has over a year of experience in desktop support, possesses strong knowledge of Windows OS and Office 365, and is familiar with ticketing systems. Join our team to contribute to our dynamic IT environment.

Qualifications

• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.

Responsibilities

• Provide first- and second-level support for desktops and laptops.
• Install and maintain operating systems and software applications.
• Troubleshoot hardware and software issues.

Skills

Desktop support experience

Knowledge of Windows OS

Basic networking concepts

Excellent communication skills

Troubleshooting abilities

Familiarity with ticketing systems

Tools

ServiceNow

Zendesk

JIRA

Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans.

Job Summary:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.