IT Desktop Support Engineer – Selongey, France (Contract / FTE).

Axiom Technologies Pty Ltd.; Selongey; Remote; EUR 32,000 - 52,000; Full time

Job summary

Axiom Technologies is seeking a capable desktop support professional to provide onsite and on-call IT assistance across Windows, macOS, and Linux environments. You will handle incidents, deploy software, and manage user access, while collaborating with IT teams and ensuring security compliance.

This role requires strong communication and problem-solving skills, with on-site presence and occasional after-hours support during maintenance windows.

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience in desktop support or helpdesk.
• Strong knowledge of Windows, Office 365, and basic networking.
• Familiarity with ticketing systems and remote support.

Responsibilities

• Provide first- and second-level desktop support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems and software.
• Troubleshoot hardware, software, and peripheral issues.
• Set up and configure new employee workstations, including accounts and permissions.
• Maintain asset inventory and documentation.
• Assist with onboarding/offboarding from a technical perspective.
• Support remote users with VPN and connectivity issues.
• Collaborate with IT teams on escalated issues and projects.
• Follow security policies including antivirus and patch management.

Skills

Windows OS

Office 365

Networking basics

Troubleshooting

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Zendesk

JIRA

Job description

Axiom Technologiesis a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Duration: Contract / FTE

Key Responsibilities:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Hands-on experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Preferred:

• Experience with macOS or Linux environments.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
• Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Working Conditions:

• On-site support is required.
• Occasional lifting of equipment (up to 25 lbs).
• Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.

GDPR Notice: By applying, your personal data will be handled securely in compliance with GDPR and Axiom Technologies' privacy policies. Your profile will not be shared with any client without your prior consent.

Equal Opportunity Statement: Axiom Technologies is an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive and discrimination-free workplace.

Job Category

Technical