Logistics Operations Support Agent

FedEx; Alfortville; On-site; EUR 23,000 - 32,000; Full time

Benefits offered by this job

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Job summary

FedEx is seeking an Operations Support Agent in the Île-de-France region to help ensure on-time deliveries and accurate tracking of shipments. You will handle customer calls, investigate delivery issues, and enter data into our tracking system. Collaboration with the team and managers is essential to maintain service quality.

Join a global logistics leader offering training, development opportunities, and a range of employee programs aimed at supporting you throughout your career at FedEx.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time.
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries.
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery.
• Entering data into our in-house tracking system.
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations.
• Adhering to FedEx processes, procedures and controls, and regulatory requirements.

Skills

Good communication

Fast-paced environment

Time management

Job description

FedEx is seeking an Operations Support Agent in the Île-de-France region to help ensure on-time deliveries and accurate tracking of shipments. You will handle customer calls, investigate delivery issues, and enter data into our tracking system. Collaboration with the team and managers is essential to maintain service quality.

Join a global logistics leader offering training, development opportunities, and a range of employee programs aimed at supporting you throughout your career at FedEx.