Spécialiste Support Opérationnel – Livraisons et Suivi

FedEx; Élancourt; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Training to get you started and on-the

Extensive learning resources to grow

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Job summary

FedEx in Élancourt, Île-de-France, is seeking dedicated Operation Support Agents to join our team. You will ensure urgent packages reach the right place on time, handle inbound calls, and support shipment issues with thorough data entry in our internal tracking system.

You'll collaborate with colleagues and managers, adhere to FedEx processes and regulatory requirements, and take part in training and on-the-job learning opportunities. A path to career growth awaits at FedEx.

Qualifications

• Excellent communication and social skills.
• Ability to work under tight timelines in a fast-paced setting.
• Strong time management and attention to detail.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

Skills

Good communication

Time management

Attention to detail

Fast-paced environment

Job description

FedEx in Élancourt, Île-de-France, is seeking dedicated Operation Support Agents to join our team. You will ensure urgent packages reach the right place on time, handle inbound calls, and support shipment issues with thorough data entry in our internal tracking system.

You'll collaborate with colleagues and managers, adhere to FedEx processes and regulatory requirements, and take part in training and on-the-job learning opportunities. A path to career growth awaits at FedEx.