IT User Support Expert – Bilingual FR/EN, Hybrid

HCLTech; Lille; Sur place; EUR 35 000 - 50 000; Plein temps

Avantages offerts par ce poste

Global career opportunities

Flexible work environment

Upskilling opportunities

Focus on total wellbeing

Résumé du poste

A leading technology firm is seeking an IT User Support Expert to join their team at a prestigious client site in Lille. This hybrid role requires 5+ years of experience, focusing on infrastructure support and user assistance. Responsibilities include troubleshooting, equipment management, and user account administration. Candidates must be fluent in both French and English. The company offers a friendly environment and opportunities for growth.

Qualifications

• 5+ years of experience in IT User Support Engineer roles.
• Experience in managing equipment and stock tracking.
• Ability to thrive in a support environment.

Responsabilités

• Provide user support for workstations, telephony, and VPNs.
• Record requests and escalate as necessary.
• Prepare and manage equipment, ensuring effective tracking.

Connaissances

User Support

Troubleshooting

Equipment Management

Ticketing Tools

Active Directory

Fluent in French

Fluent in English

Outils

MS Windows

Office Suite (Exchange Online, OneDrive, O365)

MS Windows Server

DNS

TCP/IP

Description du poste

A leading technology firm is seeking an IT User Support Expert to join their team at a prestigious client site in Lille. This hybrid role requires 5+ years of experience, focusing on infrastructure support and user assistance. Responsibilities include troubleshooting, equipment management, and user account administration. Candidates must be fluent in both French and English. The company offers a friendly environment and opportunities for growth.