Senior IT Support & Infrastructure Engineer

HCLTech; Lille; Sur place; EUR 35 000 - 50 000; Plein temps

Avantages offerts par ce poste

Global career opportunities

Flexible work environment

Upskilling opportunities

Focus on total wellbeing

Résumé du poste

A leading technology firm is seeking an IT User Support Expert to join their team at a prestigious client site in Lille. This hybrid role requires 5+ years of experience, focusing on infrastructure support and user assistance. Responsibilities include troubleshooting, equipment management, and user account administration. Candidates must be fluent in both French and English. The company offers a friendly environment and opportunities for growth.

Qualifications

• 5+ years of experience in IT User Support Engineer roles.
• Experience in managing equipment and stock tracking.
• Ability to thrive in a support environment.

Responsabilités

• Provide user support for workstations, telephony, and VPNs.
• Record requests and escalate as necessary.
• Prepare and manage equipment, ensuring effective tracking.

Connaissances

User Support

Troubleshooting

Equipment Management

Ticketing Tools

Active Directory

Fluent in French

Fluent in English

Outils

MS Windows

Office Suite (Exchange Online, OneDrive, O365)

MS Windows Server

DNS

TCP/IP

Description du poste

HCLTech is a global tech company with 224,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12‑month revenue ending September 2024 was $13 billion.

HCLTech France has over 500 HCLTechies with offices in Paris, Lyon, Toulouse, and Blagnac.

IT User Support Expert

We are seeking an IT User Support Expert to join our HCLTech team at a prestigious client site in the banking sector, based in Marcq‑en‑Baroeul (59) close to Lille.

This is a permanent, hybrid role offering the opportunity to work on‑site three days per week.

Overview

You will support the infrastructure and IT production. The role involves user support (internal & external), equipment management, troubleshooting, and administration of user accounts and telephony.

Responsibilities

• Provide user support (levels 0, 1, and 2 for workstations, telephony, smartphones, and VPN access)
• Record and process requests using ticketing tools, escalating to level 2 teams as needed
• Prepare and configure equipment (desktops, laptops, printers, scanners), manage equipment movements and stock
• Troubleshoot and install equipment, contribute to maintenance interventions
• Administer user accounts for relevant tools
• Manage and track requests via ticketing tools
• Oversee telephony management and, when necessary, coordinate with third‑party operators

Job requirements

• 5+ years of experience as an IT User Support Engineer, with expertise in infrastructure support and IT production.
• Experience in equipment management and stock tracking.
• Ability to work in a support and maintenance environment.
• Familiarity with ticketing tools and escalation processes.
• Strong troubleshooting and installation skills.
• Experience in user account administration.

Mandatory skills

• MS Windows
• Office Suite (Exchange Online, OneDrive, O365)
• DNS
• TCP/IP
• MS Windows Server
• Active Directory
• Fluency in both French and English is mandatory to communicate effectively with colleagues and partners, both verbally and in writing.

Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment.

Apply now and submit your CV in English!

Why become an HCLTechie?

At HCLTech, we offer diverse opportunities to learn, innovate, and fast‑track your career. You'll work with global clients and industry‑leading experts, gaining access to mentorship and rewarding growth paths. Our people‑friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive.

We believe in doing things differently, offering hands‑on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech:

• Global career opportunities and mobility.
• Flexible work environment supporting work‑life balance.
• Exciting projects and upskilling opportunities to shape your role.
• Total wellbeing focus: Beyond professional growth, you’ll be able to collaborate with like‑minded colleagues to drive meaningful impact through initiatives such as our CSR Council, Diversity Council, Women Connect, and many more.

Seniority level

Associate

Employment type

Full‑time

Job function

Information Technology