IT Support Engineer-French

Infosys Limited; Ennery, Beauvais, Paris; Remote; EUR 32,000 - 42,000; Full time

Job summary

Infosys Limited BPM seeks motivated IT Support Specialists to join our on-site team at the client site in Ennery. This hands-on role provides high-quality technical support, ensures smooth IT operations, and acts as the interface between users and advanced support teams.

Work is full-time, on site in Ennery & Beauvais with the Paris HQ in view. You will install and maintain hardware, diagnose software issues across Windows and macOS, troubleshoot network connectivity, and support IT asset

Qualifications

• 2 years of experience in IT support or similar role.
• Strong knowledge of Windows and macOS.
• Hands-on experience troubleshooting hardware and software components.
• Basic understanding of network concepts (TCP/IP, DNS, DHCP, WLAN).
• Experience with Microsoft 365 tools: Outlook, Word, Excel, PowerPoint, Teams.
• Strong diagnostic and problem-solving abilities.
• Excellent communication and interpersonal skills—able to explain technical topics clearly to non-technical users.
• Ability to work independently, manage time effectively, and prioritize tasks.
• Ability to lift and move IT equipment (e.g., PCs, monitors).
• Local language and fluent English.
• Valid driver’s license (mandatory).

Responsibilities

• Install, configure, and maintain hardware: desktops, laptops, printers, scanners, and other peripherals
• Diagnose and resolve software issues across Microsoft Windows, macOS, Microsoft 365, and other business‑critical applications
• Troubleshoot network connectivity issues (LAN, WLAN, VPN) and support basic configuration of network devices
• Perform preventive maintenance on IT equipment
• Support deployment and decommissioning of IT assets
• Provide timely, clear, and effective technical assistance to end users

Skills

IT support

Windows proficiency

macOS proficiency

Network concepts

Microsoft 365 tools

Communication skills

Time management

Independent worker

Lifting PCs

Driver's license

Tools

Microsoft 365

Job description

*French version below About the Role

Infosys BPM is seeking motivated and skilled IT Support Specialists to join our on‑site team. In this hands‑on role, you will provide high‑quality technical support, ensure smooth IT operations, and act as an essential interface between users and advanced support teams.

Location: The company’s headquarters is in Paris, while the work location is at the client’s site in Ennery & Beauvais. Work in the office full time.

Your Responsibilities

• Install, configure, and maintain hardware: desktops, laptops, printers, scanners, and other peripherals
• Diagnose and resolve software issues across Microsoft Windows, macOS, Microsoft 365, and other business‑critical applications
• Troubleshoot network connectivity issues (LAN, WLAN, VPN) and support basic configuration of network devices
• Perform preventive maintenance on IT equipment
• Support deployment and decommissioning of IT assets
• Provide timely, clear, and effective technical assistance to end users

Your Profile

• 2 years of experience in IT support or a similar role
• Strong knowledge of Windows and macOS
• Hands‑on experience troubleshooting hardware and software components
• Basic understanding of network concepts (TCP/IP, DNS, DHCP, WLAN)
• Experience with Microsoft 365 tools: Outlook, Word, Excel, PowerPoint, Teams
• Strong diagnostic and problem-solving abilities
• Excellent communication and interpersonal skills—able to explain technical topics clearly to non‑technical users
• Ability to work independently, manage time effectively, and prioritize tasks
• Ability to lift and move IT equipment (e.g., PCs, monitors)
• Local language and fluent English
• Valid driver’s license (mandatory)

À propos du poste

Infosys BPM recherche des Techniciens Support Informatique motivés et qualifiés pour rejoindre notre équipe sur site. Dans ce rôle opérationnel, vous fournirez un support technique de haute qualité, garantirez le bon fonctionnement des opérations IT et ferez le lien essentiel entre les utilisateurs et les équipes de support avancé.

Localisation

Le siège de l’entreprise est situé à Paris, tandis que le lieu de travail se trouve sur les sites du client Ennery.

Vos responsabilités

• Installer, configurer et maintenir le matériel : ordinateurs de bureau, ordinateurs portables, imprimantes, scanners et autres périphériques
• Diagnostiquer et résoudre les problèmes logiciels sur Microsoft Windows, macOS, Microsoft 365 et autres applications critiques
• Dépanner les problèmes de connectivité réseau (LAN, WLAN, VPN) et assurer la configuration basique des équipements réseau
• Effectuer la maintenance préventive des équipements informatiques
• Participer au déploiement et à la mise hors service des actifs IT
• Fournir une assistance technique claire, efficace et rapide aux utilisateurs finaux

Votre profil

• 2 ans d’expérience en support informatique ou poste similaire
• Solide connaissance de Windows et macOS
• Expérience pratique en dépannage matériel et logiciel
• Compréhension de base des concepts réseaux (TCP/IP, DNS, DHCP, WLAN)
• Expérience avec les outils Microsoft 365 : Outlook, Word, Excel, PowerPoint, Teams
• Excellentes capacités de diagnostic et de résolution de problèmes
• Excellentes compétences en communication et relationnel — capable d’expliquer clairement des sujets techniques à des utilisateurs non techniques
• Capacité à travailler de manière autonome, gérer efficacement son temps et prioriser les tâches
• Aptitude à soulever et déplacer du matériel informatique (PC, écrans)
• Maîtrise de la langue locale et très bon niveau d’anglais
• Permis de conduire valide (obligatoire)