Information Technology Support Specialist

Infosys BPM Ltd.; Beauvais; On-site; EUR 32,000 - 42,000; Full time

Job summary

Infosys BPM is seeking an IT Support Specialist to provide hands-on technical assistance across the organization. You will install, configure, and maintain desktops and peripherals, diagnose issues in Windows, macOS, and Microsoft 365, and troubleshoot connectivity problems.

Regular onsite support within Beauvais area is required, with occasional VIP support following SOPs. The ideal candidate has 3–4 years in IT support, strong diagnostic skills, and fluency in French and English.

Qualifications

• 3–4 years IT support or similar role.
• Strong knowledge of Windows and macOS.
• Hands-on hardware and software troubleshooting.
• Familiar with Microsoft 365 apps (Outlook, Word, Excel, PowerPoint, Teams).
• Fluent in French and English.
• Must have a valid driver's license.

Responsibilities

• Install, configure, and maintain desktops, laptops, printers, scanners, and peripherals.
• Diagnose and resolve issues across Windows, macOS, Microsoft 365, and business-critical apps.
• Troubleshoot LAN, WLAN, and VPN connectivity issues.
• Perform preventive maintenance on IT equipment.
• Manage deployment and decommissioning of IT hardware.
• Provide timely, clear user support.
• Document support activities and asset movements in the ticketing system.
• Escalate complex issues to specialized teams (network, systems, server).
• Follow IT policies, security standards, and compliance guidelines.
• Occasionally travel 3–4 times per month within 20–30 km for onsite support.
• Offer secondary VIP support in line with SOPs and training.

Skills

Windows OS

macOS

Hardware troubleshooting

TCP/IP networking

Microsoft 365

Communication

French-English bilingual

Driver's license

Onsite support

Job description

Role: IT Support Specialist

Location: Beauvais & Ennery, France

About us:

Infosys BPM is a leading international digital services and consulting company. We support companies in 50 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!

One of our clients is a well-known international company. For this client we are looking for a well-organized, ambitious.

Are you a hands-on IT professional with strong troubleshooting skills and a passion for helping users succeed? We're looking for an experienced IT Support Specialist to join our team and deliver exceptional technical support across our organization.

What You'll Do:

As part of our IT Support team, your responsibilities will include:

• Installing, configuring, and maintaining desktops, laptops, printers, scanners, and peripherals
• Diagnosing and resolving issues across Windows, macOS, Microsoft 365, and business-critical applications
• Troubleshooting LAN, WLAN, and VPN connectivity issues
• Performing preventive maintenance on IT equipment
• Managing deployment and decommissioning of IT hardware
• Providing timely, clear, user-friendly technical support
• Documenting support activities and asset movements in the ticketing system
• Escalating complex issues to specialized teams (network, systems, server)
• Following IT policies, security standards, and compliance guidelines
• Occasionally traveling (3-4 times per month within 20-30 km) to provide onsite support
• Offering secondary VIP support in line with SOPs and training

What You Bring:

We'd love to hear from you if you have:

• 3-4 years of experience in IT support or a similar role
• Strong knowledge of Windows and macOS
• Hands-on experience handling hardware and software troubleshooting
• Understanding of TCP/IP, DNS, DHCP, WLAN
• Familiarity with Microsoft 365 apps (Outlook, Word, Excel, PowerPoint, Teams)
• Excellent diagnostic and problem-solving abilities
• Strong communication skills - able to explain technical concepts clearly
• Fluency in French plus English
• Mandatory valid driver's license

Why Join Us:

• Opportunity to work with modern technologies
• Collaborative and supportive team culture
• Growth opportunities within a dynamic IT environment