International IT Support Technician - Service Desk (Lyon)

ARCHIMED; Paris; Sur place; EUR 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Permanent role

International environment

Cross-geography collaboration

Digital transformation projects

Résumé du poste

ARCHIMED is seeking an IT Support professional to join its Lyon-based ISD team. The role focuses on end-user support, service desk operations, and IT infrastructure tasks across multiple offices.

You will handle tickets, deploy devices, and administer utilities in a fast-paced, multicultural environment. Ideal candidates will have a minimum of three years in IT support, solid knowledge of Microsoft 365, and strong English communication skills suitable for daily collaboration with international

Qualifications

• Minimum Bac+2 in Information Technology or related field (e.g. BTS SIO).
• Minimum three years in a similar IT support role (helpdesk, desktop support, or IT technician).
• Fluent English (written and spoken) is essential for daily interaction with international team members.

Responsabilités

• Provide end-user support and service desk assistance for Lyon site and assist other offices as needed.
• Log, prioritize, resolve and close tickets in an ITSM tool in line with ITIL best practices.
• Handle Level 1 and Level 2 hardware, software, and connectivity issues.
• Deliver professional, responsive, client-oriented IT support to a highly international user base.
• Deploy, configure and maintain end-user devices including laptops, workstations and mobile devices.
• Manage asset inventory and lifecycle of IT equipment; support audiovisual and videoconferencing equipment.
• Administer Microsoft 365 suite (Exchange Online, Teams, SharePoint, OneDrive, Entra ID).
• Manage user accounts, access rights and licenses with security governance in mind.
• Support onboarding/offboarding for Lyon-based staff; participate in IT infrastructure projects.

Connaissances

End-User Support

Client Service Orientation

Fluent English

Multicultural Environment

Formation

Bac+2 in IT / BTS SIO

Outils

iTop (ITSM)

Description du poste

ARCHIMED is seeking an IT Support professional to join its Lyon-based ISD team. The role focuses on end-user support, service desk operations, and IT infrastructure tasks across multiple offices.

You will handle tickets, deploy devices, and administer utilities in a fast-paced, multicultural environment. Ideal candidates will have a minimum of three years in IT support, solid knowledge of Microsoft 365, and strong English communication skills suitable for daily collaboration with international