IT Support Technician (Lyon, France)

Archimed Sas; Lyon; Sur place; EUR 38 000 - 60 000; Plein temps

Avantages offerts par ce poste

Permanent role in ISD

International environment

Impactful IT service delivery

Cross‑geography collaboration

Learning and development opportunities

Collaborative culture

Résumé du poste

ARCHIMED is seeking an IT End-User Support Specialist at our Lyon headquarters. You will be the primary IT contact for the site, delivering high-quality end-user support, ensuring workplace technology reliability, and contributing to ISD projects across the firm.

You will manage a multicultural user base, administer Microsoft 365, handle asset inventory, and support onboarding/offboarding while collaborating with cross-geography ISD teams.

Qualifications

• 3+ years in a similar IT helpdesk/desktop support role.
• Fluent English (spoken and written).
• Experience with Microsoft 365 suite including Entra ID.
• Familiar with ITSM tools (iTop) and ITIL basics.
• Basic networking knowledge (DNS, DHCP, VPN, Wi‑Fi).
• Strong client-service focus as the IT face of the business.

Responsabilités

• Be the first and primary IT contact for the Lyon site and assist other offices.
• Manage tickets via ITSM tool in line with ITIL practices.
• Provide Level 1/2 support for hardware, software and connectivity issues.
• Deliver a professional, client‑oriented service to an international user base.
• Deploy and maintain end‑user devices and peripherals.
• Manage asset inventory and lifecycle of IT equipment.
• Support audiovisual and videoconferencing equipment and related IT.
• Administer Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive, Entra ID.
• Manage user accounts, access rights and licenses.
• Support onboarding/offboarding for Lyon staff.

Connaissances

Fluent English

Client-service orientation

IT support

Multicultural environment experience

Formation

Bac+2 in IT

Outils

Microsoft 365

iTop

Intune

Description du poste

Location: LYON, FRANCE

Contract: Permanent (CDI)

Reports to: IT Manager

As part of ARCHIMED’s Information Systems Department (ISD), reporting directly to the IT Manager, you will be the primary face of IT for our Lyon headquarters. Serving a multicultural site of more than 40 nationalities, you will deliver high-quality end‑user support, ensure workplace technology reliability, and actively contribute to ISD projects and the department’s broader impact across the firm.

About ARCHIMED

With offices in Europe, North America and Asia, ARCHIMED is a leading investment firm focused exclusively on healthcare industries. Its mix of operational, medical, scientific and financial expertise allows ARCHIMED to serve as both a strategic and financial partner to healthcare businesses. Prioritized areas of focus include Biopharma Products, Consumer Health, Healthcare IT, In Vitro Diagnostics, Life Science Tools and Biologic Services, MedTech, and Pharma Services.

ARCHIMED helps partners internationalize, acquire, innovate and expand their products and services. ARCHIMED manages €8 billion across its various funds, including the largest healthcare‑only private equity fund raised by a European‑based General Partner. Since inception, ARCHIMED has been a committed Impact investor, both directly and through its EURÊKA Foundation.

The Team

• An international team (with more than 38 nationalities) with complementary education and experience in investment, medical, scientific, strategic and operational sectors
• Composed of alumni from: INSEAD, Berkeley, Georgetown, Bocconi, HEC Paris, Ponts et Chaussées, ESSEC, Imperial College, Dartmouth, etc.
• Professional backgrounds: Private Equity, Consulting (A.T. Kearney, Bain, McKinsey), MandA (Lazard, EY, KPMG, PwC), Industry

Key Responsibilities

• Act as the first and primary point of contact for all IT requests and incidents on the Lyon site and support when needed for the other offices.
• Manage tickets through the ITSM tool (logging, prioritization, resolution, closure) in line with ITIL best practices.
• Handle Level 1 and Level 2 support across hardware, software and connectivity issues.
• Deliver a professional, responsive and client‑oriented experience to a highly international user base.
• Deploy, configure and maintain end‑user devices: laptops, workstations, peripherals, mobile devices.
• Manage the asset inventory and lifecycle of IT equipment.
• Support audiovisual and videoconferencing equipment and all other equipment under IT umbrella.
• Administer and support the Microsoft 365 suite: Exchange Online, Teams, SharePoint, OneDrive, Entra ID.
• Manage user accounts, access rights and licenses in line with security and governance policies.
• Support onboarding and offboarding processes for Lyon‑based staff.
• Participate in IT infrastructure and workplace projects (rollouts, migrations, tooling upgrades).
• Contribute to the formalization of IT procedures, user guides and knowledge base articles.
• Collaborate with the broader ISD team across geographies to support firm‑wide initiatives.

Qualifications

• Minimum Bac+2 in Information Technology or a related field — e.g. BTS SIO, DUT Informatique, Licence Pro Systèmes Réseaux et Sécurité, or equivalent.
• Minimum three years in a similar IT support role (helpdesk, desktop support, or IT technician), ideally in a demanding and multicultural environment.
• Experience with Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive, Entra ID, Intune.
• Solid hardware skills: PC/laptop assembly, diagnosis, peripheral and mobile device management.
• Familiarity with ITSM tools (e.g. iTop) and knowledge of ITIL principles.
• Basic networking knowledge: DNS, DHCP, VPN, Wi‑Fi troubleshooting.
• Strong client‑service orientation — you are the face of IT for the business.
• Fluent English required (written and spoken) — essential for daily interaction with international team members.

Benefits

• A permanent role within the ISD of a leading global healthcare investment firm managing €8 billion in assets.
• A highly international and dynamic environment (38+ nationalities on the Lyon site).
• Visibility and impact: as the face of IT, your service quality directly shapes how the firm experiences its technology.
• Active contribution to ISD projects and the firm’s broader digital transformation.
• Close collaboration with the IT Manager and cross‑functional teams across geographies.
• Strong learning curve in a fast‑paced, entrepreneurial and intellectually stimulating environment.
• A collaborative and impact‑driven culture.