Service Desk Technician

Connect Vision International; Paris; Sur place; EUR 32 000 - 44 000; Plein temps

Résumé du poste

Connect Vision International is hiring a Service Desk Technician to join the Paris headquarters, providing high-quality IT support to employees and senior stakeholders in a global setting.

You will deliver first-line support, troubleshoot Windows and Microsoft 365, and manage incidents via an ITSM platform while assisting with onboarding, remote support, and VIP user services.

Qualifications

• 2+ years' experience within Service Desk, Helpdesk, Desktop Support or IT Support.
• Strong Windows and Microsoft 365 experience.
• Understanding of ITSM processes, incidents, requests and SLAs.
• Basic networking knowledge including TCP/IP, DNS, Wi-Fi and VPN.

Responsabilités

• Provide first-line technical support through phone, chat and email.
• Troubleshoot Windows devices, operating systems and business applications.
• Support Microsoft 365 including Outlook, Teams, OneDrive and SharePoint.
• Manage incidents and service requests through an ITSM platform.
• Support Active Directory / Entra ID, user access and MFA-related issues.
• Assist with onboarding and offboarding.
• Support users remotely and work with local IT teams when hands-on assistance is required.
• Escalate infrastructure, networking, security and application issues appropriately.
• Maintain accurate ticket, user and asset information.
• Create and maintain knowledge-base documentation.
• Support senior management and VIP users in a professional and customer-focused manner.

Connaissances

Windows

Microsoft 365

ITSM processes

Communication

VIP support

Outils

Freshservice

Intune

Autopilot

SCCM

ITIL

Description du poste

Connect Vision International is supporting a leading global organisation with the recruitment of a Service Desk Technician to join its team at its Paris headquarters.

This is an excellent opportunity for an experienced IT Support professional to join an international Service Desk environment, providing high-quality technical assistance to employees and senior stakeholders.

As the role is based at the company's headquarters, you will regularly support management and VIP users, making excellent communication, professionalism and customer service just as important as technical ability.

You will:

• Provide first-line technical support through phone, chat and email
• Troubleshoot Windows devices, operating systems and business applications
• Support Microsoft 365 including Outlook, Teams, OneDrive and SharePoint
• Manage incidents and service requests through an ITSM platform
• Support Active Directory / Entra ID, user access and MFA-related issues
• Assist with onboarding and offboarding
• Support users remotely and work with local IT teams when hands-on assistance is required
• Escalate infrastructure, networking, security and application issues appropriately
• Maintain accurate ticket, user and asset information
• Create and maintain knowledge-base documentation
• Support senior management and VIP users in a professional and customer-focused manner

Requirements

• 2+ years' experience within Service Desk, Helpdesk, Desktop Support or IT Support
• Strong Windows and Microsoft 5 experience
• Understanding of ITSM processes, incidents, requests and SLAs
• Basic networking knowledge including TCP/IP, DNS, Wi-Fi and VPN
• Excellent communication and customer-service skills
• Comfortable supporting management and VIP users
• Professionally fluent French and English
• Able to work on-site at the Paris office five days per week

Experience with Freshservice, Intune, Autopilot, SCCM, ITIL, Teams meeting-room equipment or regulated environments would be advantageous.