IT Support Technician (Lyon, France)

ARCHIMED; Paris; Sur place; EUR 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Permanent role

International environment

Cross-geography collaboration

Digital transformation projects

Résumé du poste

ARCHIMED is seeking an IT Support professional to join its Lyon-based ISD team. The role focuses on end-user support, service desk operations, and IT infrastructure tasks across multiple offices.

You will handle tickets, deploy devices, and administer utilities in a fast-paced, multicultural environment. Ideal candidates will have a minimum of three years in IT support, solid knowledge of Microsoft 365, and strong English communication skills suitable for daily collaboration with international

Qualifications

• Minimum Bac+2 in Information Technology or related field (e.g. BTS SIO).
• Minimum three years in a similar IT support role (helpdesk, desktop support, or IT technician).
• Fluent English (written and spoken) is essential for daily interaction with international team members.

Responsabilités

• Provide end-user support and service desk assistance for Lyon site and assist other offices as needed.
• Log, prioritize, resolve and close tickets in an ITSM tool in line with ITIL best practices.
• Handle Level 1 and Level 2 hardware, software, and connectivity issues.
• Deliver professional, responsive, client-oriented IT support to a highly international user base.
• Deploy, configure and maintain end-user devices including laptops, workstations and mobile devices.
• Manage asset inventory and lifecycle of IT equipment; support audiovisual and videoconferencing equipment.
• Administer Microsoft 365 suite (Exchange Online, Teams, SharePoint, OneDrive, Entra ID).
• Manage user accounts, access rights and licenses with security governance in mind.
• Support onboarding/offboarding for Lyon-based staff; participate in IT infrastructure projects.

Connaissances

End-User Support

Client Service Orientation

Fluent English

Multicultural Environment

Formation

Bac+2 in IT / BTS SIO

Outils

iTop (ITSM)

Description du poste

About ARCHIMED

With offices in Europe, North America and Asia, ARCHIMED is a leading investment firm focused exclusively on healthcare industries. Its mix of operational, medical, scientific and financial expertise allows ARCHIMED to serve as both a strategic and financial partner to healthcare businesses. Prioritized areas of focus include Biopharma Products, Consumer Health, Healthcare IT, In Vitro Diagnostics, Life Science Tools and Biologic Services, MedTech, and Pharma Services.

ARCHIMED helps partners internationalize, acquire, innovate and expand their products and services. ARCHIMED manages €8 billion across its various funds, including the largest healthcare‑only private equity fund raised by a European‑based General Partner. Since inception, ARCHIMED has been a committed Impact investor, both directly and through its EURÊKA Foundation.

The Team

• International team (with more than 38 nationalities) with complementary education and experience in investment, medical, scientific, strategic and operational sectors
• Composed of alumni from: INSEAD, Berkeley, Georgetown, Bocconi, HEC Paris, Ponts et Chaussées, ESSEC, Imperial College, Dartmouth, etc
• Professional backgrounds: Private Equity, Consulting (A.T. Kearney, Bain, McKinsey), MandA (Lazard, EY, KPMG, PwC), Industry

Location

Lyon, France

Contract

Permanent (CDI)

Reports to

IT Manager

Key Responsibilities

• End‑User Support & Service Desk
• Act as the first and primary point of contact for all IT requests and incidents on the Lyon site and support when needed for the other offices
• Manage tickets through the ITSM tool (logging, prioritization, resolution, closure) in line with ITIL best practices
• Handle Level 1 and Level 2 support across hardware, software and connectivity issues
• Deliver a professional, responsive and client‑oriented experience to a highly international user base
• Workplace & Hardware
• Deploy, configure and maintain end‑user devices: laptops, workstations, peripherals, mobile devices
• Manage the asset inventory and lifecycle of IT equipment
• Support audiovisual and videoconferencing equipment and all other equipment under IT umbrella
• Microsoft 365 & Cloud Environment
• Administer and support the Microsoft 365 suite: Exchange Online, Teams, SharePoint, OneDrive, Entra ID
• Manage user accounts, access rights and licenses in line with security and governance policies
• Support onboarding and off‑boarding processes for Lyon‑based staff
• Projects & ISD Contribution
• Participate in IT infrastructure and workplace projects (rollouts, migrations, tooling upgrades)
• Contribute to the formalization of IT procedures, user guides and knowledge base articles
• Collaborate with the broader ISD team across geographies to support firm‑wide initiatives

Requirements

• Education: Minimum Bac+2 in Information Technology or a related field — e.g. BTS SIO (Services Informatiques aux Organisations), DUT Informatique, Licence Pro Systèmes Réseaux et Sécurité, or equivalent
• Experience: Minimum three years in a similar IT support role (helpdesk, desktop support, or IT technician), ideally in a demanding and multicultural environment
• Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive, Entra ID, Intune
• Solid hardware skills: PC/laptop assembly, diagnosis, peripheral and mobile device management
• Familiarity with ITSM tools (e.g. iTop or equivalent) and knowledge of ITIL principles
• Basic networking knowledge: DNS, DHCP, VPN, Wi‑Fi troubleshooting
• Strong client‑service orientation — you are the face of IT for the business
• Fluent English required (written and spoken) — essential for daily interaction with international team members

Benefits

• A permanent role within the ISD of a leading global healthcare investment firm managing €8 billion in assets
• A highly international and dynamic environment (38+ nationalities on the Lyon site)
• Visibility and impact: as the face of IT, your service quality directly shapes how the firm experiences its technology
• Active contribution to ISD projects and the firm's broader digital transformation
• Close collaboration with the IT Manager and cross‑functional teams across geographies
• Strong learning curve in a fast‑paced, entrepreneurial and intellectually stimulating environment
• A collaborative and impact‑driven culture