International Account Manager — Retention & Growth

RELX INC; Paris; Hybrid; EUR 42,000 - 70,000; Full time

Benefits offered by this job

Hybrid work

Wellness Support

Mentorship programs

Diversity commitment

Community initiatives

Global mobility opportunities

Job summary

LexisNexis, part of RELX, is seeking an Account Manager to manage a portfolio of international customers across multiple products. You will focus on account management, renewals, retention and win-back opportunities, expanding existing accounts rather than new business development.

The role emphasizes farming and long-term relationships, with responsibilities spanning negotiations, CRM maintenance and cross-functional collaboration to drive growth.

Qualifications

• Previous experience in Account Management, Inside Sales or other client-facing roles.
• Strong customer and commercial mindset.
• Excellent communication and relationship-building skills.
• Good negotiation and organisational skills.
• Ability to identify opportunities within existing accounts.
• Comfortable working in a target-driven environment.
• Fluent French and English.
• A third language is a strong advantage.

Responsibilities

• Manage and develop a portfolio of international customers.
• Build strong, long-term customer relationships.
• Drive renewals, retention, upselling and cross-selling.
• Understand customer needs and recommend LexisNexis products and solutions.
• Re-engage former customers through win-back activities.
• Present and demonstrate LexisNexis solutions when required.
• Manage commercial discussions and negotiations.
• Maintain an accurate sales pipeline and update CRM activities.
• Collaborate with internal teams to support customer needs and business growth.

Skills

Account management

Inside sales

Customer success

CRM tools

Negotiation

Communication

French language

English language

Tools

CRM software

Job description

LexisNexis, part of RELX, is seeking an Account Manager to manage a portfolio of international customers across multiple products. You will focus on account management, renewals, retention and win-back opportunities, expanding existing accounts rather than new business development.

The role emphasizes farming and long-term relationships, with responsibilities spanning negotiations, CRM maintenance and cross-functional collaboration to drive growth.