Hybrid Systems Technical Customer Assurance Leader

HP; Paris; Hybride; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading technology company is seeking a Technical Customer Assurance Manager to resolve complex technical issues for customers. You will lead technical assurance activities, architect solutions, and drive customer satisfaction. The ideal candidate has 7-10 years of experience in remote support or technical account management, alongside a bachelor's degree in a relevant field. This role offers hybrid work opportunities based in Paris and requires proficiency in French and English.

Prestations

Meal vouchers

Discounts on HP products

Great work-life balance

Qualifications

• 7-10 years of experience in remote support, technical account management, or a related field.

Responsabilités

• Resolve moderate to complex technical problems for customers.
• Set service direction aligned to customer needs.
• Act as a trusted consultant for technical solutions.
• Collaborate with partners to prevent issues and recommend improvements.
• Architect, deploy, manage, and integrate solutions.
• Work cross-functionally to drive successful outcomes.
• Support initiatives that expand business opportunities.
• Lead and contribute to complex projects and resolve issues.
• Build productive relationships and mentor junior team members.
• Ensure compliance with privacy and relevant regulations.

Connaissances

Unified Communications

Microsoft Teams

Zoom

Google Meet

Pexip

Automation and scripting

Linux

Root cause analysis

SaaS and cloud services

TCP/IP and networking

Communication Protocols: H.323, SIP, WebRTC

Technical services and support

Workflow and ticket management tools

Formation

Bachelors degree or higher in a relevant discipline

Description du poste

A leading technology company is seeking a Technical Customer Assurance Manager to resolve complex technical issues for customers. You will lead technical assurance activities, architect solutions, and drive customer satisfaction. The ideal candidate has 7-10 years of experience in remote support or technical account management, alongside a bachelor's degree in a relevant field. This role offers hybrid work opportunities based in Paris and requires proficiency in French and English.