Hybrid Onsite Help Desk Technician | IT Support

IO Datasphere, Inc.; Auvergne-Rhône-Alpes; Hybride; EUR 35 000 - 45 000; Plein temps

Résumé du poste

IO Datasphere, Inc. is seeking a Help Desk professional to provide IT support to employees and partners for the Michigan Public Safety Communications System (MPSCS).

You will log, track, and prioritize requests, perform initial diagnosis, escalate where needed, and apply workarounds to restore service quickly. The role requires onsite work from day one with a hybrid schedule and uses Remedy for ticket documentation.

Qualifications

• 2-3 years of Previous Tier 1 IT Helpdesk experience.
• 2-3 years of Previous Service Administration experience.
• 2-3+ years of IT Troubleshooting experience.
• Associate's Degree (IT Related).

Responsabilités

• Log, track, and monitor all requests.
• Fulfill pre-defined and pre-approved services.
• Log, categorize, and prioritize incidents.
• Perform initial diagnosis and determine escalation as appropriate.
• Install and maintain software; troubleshoot workstations and hardware.
• Answer technical calls and emails meeting response standards.
• Document resolutions in the Remedy system.
• Maintain acceptable metrics (After Call Work, Adherence to Schedule, Availability, SLAs).

Connaissances

Tier 1 Helpdesk

Service Administration

IT Troubleshooting

Communication

Formation

Associate's Degree (IT Related)

Outils

Remedy

Motorola

Description du poste

IO Datasphere, Inc. is seeking a Help Desk professional to provide IT support to employees and partners for the Michigan Public Safety Communications System (MPSCS).

You will log, track, and prioritize requests, perform initial diagnosis, escalate where needed, and apply workarounds to restore service quickly. The role requires onsite work from day one with a hybrid schedule and uses Remedy for ticket documentation.