Hybrid IT Helpdesk Analyst — Growth & Learning

Capgemini; France; Hybride; AUD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Total Reward package

Celebrate recognition portal

Résumé du poste

Capgemini is seeking a motivated IT Helpdesk/Desktop Support agent to be the first point of contact for end-user IT issues in Australia. You will triage, log, and resolve incidents where possible, and escalate to technical teams when needed, providing courteous, timely support for desktops, apps, and access.

This role emphasizes teamwork, clear communication, and ITIL-aligned ticket handling, with hybrid working and flexible arrangements.

Qualifications

• Experience in customer-service roles with a focus on end-user IT support.
• Excellent verbal and written communication skills.
• Basic understanding of troubleshooting and IT environments like helpdesk.
• Ability to adapt to shift-based work in a team.

Responsabilités

• Serve as the first point of contact for end-user IT issues via calls and tickets.
• Triage, log, and resolve incidents where possible; escalate when needed.
• Provide first-level support for desktops, applications, and user access.
• Document fixes and follow ITIL-aligned ticket handling.

Connaissances

Customer focus

Team player

Shift adaptability

Strong communication

Willingness to learn

Outils

Helpdesk software

Ticketing systems

Desktop support tools

Description du poste

Capgemini is seeking a motivated IT Helpdesk/Desktop Support agent to be the first point of contact for end-user IT issues in Australia. You will triage, log, and resolve incidents where possible, and escalate to technical teams when needed, providing courteous, timely support for desktops, apps, and access.

This role emphasizes teamwork, clear communication, and ITIL-aligned ticket handling, with hybrid working and flexible arrangements.